JESSE B. RESENDIZ
San Marcos
Summary
Seasoned Clinic Manager known for high productivity and efficient task completion. Skilled in healthcare administration, staff management, and patient relations. Excel in communication, leadership, and problem-solving to enhance clinic operations and patient care quality.
Overview
16
16
years of professional experience
Work History
Clinic Manager
Akeso Occupational Healthcare
Oceanside
03.2023 - Current
- Overseeing day-to-day clinic operations to ensure efficiency and high-quality patient care.
- Managing patient scheduling and coordinating staff assignments.
- Organizing and facilitating staff training sessions.
- Leading recruitment, hiring, and onboarding processes for new team members.
- Monitoring inventory levels, ordering supplies, and managing the clinic's budget.
- Fostering positive employer-employee relationships and supporting staff development.
- Collaborating closely with the Operations Director to align on clinic goals and strategies.
- Building and maintaining strong relationships with patients through follow-up and customer service calls.
- Preparing, tracking, and managing the clinic's financial budget.
- Managed clinic operations to ensure efficient workflow and patient satisfaction.
Center Operations Director
Concentra Urgent Care
Oceanside
09.2023 - 03.2025
- Support the day-to-day execution of the medical model by collaborating with and supporting clinicians to drive optimal clinical outcomes and case closure.
- Work with clinicians to support staff competency regarding all patient care needs.
- Create a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, continuous improvement, reward and recognition, and patient safety.
- Manage key operations metrics and hold staff accountable on Turnaround Time (TAT), Net Patient Experience Rating (NPER), Pearl C4, and other metrics as determined by senior leadership.
- Work with leadership to identify gaps and implement process improvement to ensure optimal patient care.
- Ensure compliance with state regulations, reporting, and facility/equipment meets the standards for optimal patient care.
- Coordinate scheduling (including patients, clinicians, and staff) with clinical leadership to ensure efficient and effective clinical support, optimal turnaround times, and exceptional patient experience.
- Monitor center status, provide wait time communication, perform 'white board' patient management, and provide service package expectations.
- 2023: Exceeded NPER goal of 65%, achieving 66.7% for Escondido Center (up from 48%).
- Surpassed EScreen services target of 90%, reaching 98.9%.
- Optimized Fast Track services:
- Reduced PEARL scanning times to under 3 hours (Escondido: 1 hour).
- Implemented electronic whiteboard and supply dispense system.
- Achieved 95% CAT audit score (Operations and Clinical).
- 2024: Met NPER goal of 65%, achieving 65.8% for Oceanside Center in Q4 (up from 30%).
- Attained 100% EScreen services performance.
- Significantly reduced PEARL scanning time to under 45 minutes.
- Improved CAT audit score to 98% (Operations and Clinical), with 100% compliance in medication expiration.
- Exceeded Q4 revenue target, reaching 104%.
- Met all KPI metrics.
- Provided assistance and support to Carlsbad Center Key Improvements.
- Consistent NPER goal achievement across centers.
- Substantial increase in EScreen services performance.
- Dramatic reduction in PEARL scanning times.
- Higher audit scores and revenue generation.
Medical Records Manager
Vista Community Clinic
Vista
04.2023 - 09.2023
- Primary duty consists of hiring, firing, training, promoting, evaluating, and/or directing medical records staff.
- Organize, coordinate, and supervise the work of subordinate staff; develop instructional materials and implement training programs for medical records staff.
- Evaluate work performance and progress of medical records employees.
- Establish and maintain effective working relationships; coordinate with other clinic departments and supervisors to ensure the accurate flow of information and to solve mutual problems.
- Compile data for reports and prepare standard forms and workflows; complete work logs and other reports as needed; compile weekly and monthly reports to identify any trends; analyze situations and recommend appropriate actions.
- Keep abreast of any new computer technologies or new regulations enacted by Medi-Cal, Medicare, and insurance companies and disseminate information to appropriate staff.
- Act as primary contact for third-party vendors relating to Medical records, such as Corodata, Disc, and ShareCare.
- Review and evaluate policies and procedures for the Medical Records Department in relation to the overall clinic goals; formulate and revise policies and procedures to ensure the most efficient methods of accomplishing tasks in the Medical Records Department, such as responding to medical records inquiries, insurance claims, legal requests, and chart completion functions.
- Respond to public inquiries, complaints, and requests for health care information. Applicable laws, regulations, and rules governing access, retention, and privacy of health care records.
Medical Records Supervisor
Vista Community Clinic
Vista
04.2022 - 04.2023
- Select, orient, and train new staff; provide ongoing monitoring and performance evaluation.
- Provide direct supervision to Medical Records staff and volunteers.
- Oversee job assignments and work schedules and recommend changes as needed.
- Sort Incoming faxes to review for new document types; seek clinical staff guidance when appropriate to ensure proper filing of documents.
- Maintain knowledge of current VCC clinicians for purposes of understanding available PCPs and document assignment.
- Compile a series of weekly and monthly reports to identify any trends; develop and communicate appropriate action plans.
- Compile data for reports and prepare standard forms and workflows.
- Immediately forward any grievances from the health plan to the Administration.
Clinical Informatics Instructor
09.2016 - 04.2022
- Schedule and conduct mandatory and requested NextGen training for management, providers, and staff.
- Educate and coach providers and staff on these processes and provide relevant application tips to improve efficiency.
- Work with the Operations Team and supervisor to ensure that new staff meets minimum system mastery at one month and three months.
- Successfully conducted six major updates to the EMR system from 2016 to 2022.
- Implemented a robust Onboarding system for new hires, especially the Medical Assistant Program.
- Key person to assist and train all staff on OTECH self-check-in.
- Became Facilitator for Quality Measures and met expected measures for 2021-2022.
Clinic Supervisor
04.2014 - 09.2016
- Maintain knowledge of all aspects of clinic operations.
- Resolve patient and staff complaints.
- Responsible for collecting and securing all monies.
Medical Assistant/Health Educator
04.2009 - 06.2014
- Print and review the schedule daily in preparation for the day.
- Prepare patients for examination and assist clinicians with the examination and/or procedure.
- Take vital signs, height, and weight of patients; plot growth charts; record immunizations.
Education
Master of Business Administration (MBA) -
California Baptist University
Riverside, CA12.2022
Bachelor of Business Administration (BBA) -
Point Loma Nazarene University
San Diego, CA08.2021
AA of Arts - Social and Behavioral Sciences
MiraCosta College
Oceanside, CA05.2014
Skills
- Leadership (Transformational Leadership)
- Coaching
- Planning
- Technical
- Operational Skill Set
- Problem-Solving
- Communication
- Organization
- Leadership development
- Relationship building
- Team collaboration
- Operations management
- Administrative leadership
- Corporate compliance
Awards
- Employee of the quarter, 06/01/10
- C.A.I.R.E award, 06/01/16
- Lean Six Sigma-White Belt, 08/01/19
- Content Marketing Certified, 10/01/20
- Hootsuite Platform Certification, 12/01/20
Timeline
Center Operations Director
Concentra Urgent Care
09.2023 - 03.2025
Medical Records Manager
Vista Community Clinic
04.2023 - 09.2023
Clinic Manager
Akeso Occupational Healthcare
03.2023 - Current
Medical Records Supervisor
Vista Community Clinic
04.2022 - 04.2023
Clinical Informatics Instructor
09.2016 - 04.2022
Clinic Supervisor
04.2014 - 09.2016
Medical Assistant/Health Educator
04.2009 - 06.2014
Master of Business Administration (MBA) -
California Baptist University
Bachelor of Business Administration (BBA) -
Point Loma Nazarene University
AA of Arts - Social and Behavioral Sciences
MiraCosta College