Jesse Birch
Banff
Overview
11
11
years of professional experience
Work History
Stewarding
Fairmont
01.2023 - Current
- Worked as a Steward at the Fairmont Banff Springs, AB
- Familiarized myself with all kitchens and backspaces of the hotel
- Started work early in the morning or late at night depending on where I'm needed
- Gained knowledge of the hotel, its layout, and operations
- Expanded my skill set by doing function help in multiple departments including banquets and grounds.
- Worked multiple function-help shifts in both Banquets and Grounds
Forest Fire Fighter
BC Fire Crew
01.2023 - 07.2023
- Completed months of training to become a certified Forest Firefighter.
- Completed numerous First-Aid and safety courses.
- Dozens of fitness tests and evaluations insuring maximum physical health.
- Practiced fire suppression and search and rescue techniques.
- Hazardous materials handling.
- Knowledge of fire safety codes and regulations
- Emergency response and evacuation procedures
- Fire investigation and inspection.
Online Clothing Brand
Smithers
01.2023 - 01.2023
- Founded and operated an online clothing brand, specializing in hoodies and t-shirts
- Created and filmed YouTube and TikTok videos and advertisements to draw traffic to the website
- Created a diverse and visually appealing product line
- Managed all aspects of e-commerce operations, including inventory management, pricing, and order fulfillment
- Used digital marketing strategies, such as social media ads and email campaigns
- Managed customer inquiries, feedback, and reviews, promptly addressing concerns
- Stayed informed about fashion trends
- Received positive customer testimonials and reviews.
- Established strong relationships with suppliers, negotiating favorable terms and pricing.
- Increased brand awareness by implementing effective marketing strategies and social media campaigns.
Sales Associate/ Assistant Manager
Sportchek
01.2020 - 01.2023
- Achieved a senior staff member position
- Over three years of customer service in satisfying shoppers' needs & queries
- Experience in being a cashier and sales advisor along with managing departments such as clothing, athletics, and footwear
- Received training on many subjects relating to fitness and customer service
- Trained several new employees
- Worked with supervisors and fellow staff members on solutions to improve the store and its overall environment and aesthetics
- Worked alongside my boss to rearrange the store several times and work on our marketing by brainstorming plans and community events.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Lifeguard
BV Pool
01.2013 - 01.2023
- Red Cross swim kids (Level 1-12)
- Junior Lifeguard program and training
- Bronze medallion and Bronze Cross
- Online and in person Swim Instructor training
- Standard First Aid
- Workplace Safety Training
- Workplace OFM and Medical Transportation Endorsement First Aid Courses.
Busser/Porter
Roadhouse
03.2022 - 05.2022
- Taken and participated in serving, food preparation, and safety classes
- Completed both an Alberta and BC Preserve for alcohol
- Skilled and comfortable in a kitchen environment.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Lawn Mower
Smithers
01.2019 - 01.2022
- Demonstrated expertise in all aspects of lawn maintenance, including mowing, edging, trimming, and debris removal
- Developed a strong customer base by delivering exceptional service
- Used effective marketing strategies, including online advertising, word-of-mouth referrals, and flyers
- Demonstrated exceptional problem-solving skills, addressing client concerns and providing solutions.
- Mowed lawns of residential properties on weekly basis to maintain grass length.
- Removed weeds, hazards, and debris from common pathways to improve usability.
Snow Removal
Smithers
01.2019 - 01.2022
- Established and operated a successful snow removal business
- Demonstrated expertise in all aspects of snow removal, including plowing, shoveling, salting, and de-icing services
- Adapted to changing weather conditions and employed appropriate techniques to handle different types of snow and ice, ensuring safe and thorough removal
- Managed all aspects of business operations, including customer inquiries and billing.
- Applied salt or chemical solutions to surfaces as preventive measure against snow and ice buildup.
Taekwon-Do
Smithers
01.2016 - 01.2021
- Competed in Taekwon-Do at various local and regional tournaments, showcasing exceptional skill and dedication
- Achieved a high level of proficiency in Taekwon-Do, progressing to a level one away from attaining black belt (Red Belt)
- Developed strong physical fitness, agility, and coordination
- Earned numerous awards, including podium finishes and recognition for outstanding sportsmanship
- Mentored and trained junior athletes, providing guidance and support in their Taekwon-Do journey
- Continued to expand knowledge and skills in Taekwon-Do through regular participation in workshops, seminars, and advanced training programs
- Underwent multiple intense testing sessions
- Memorized theory and increasingly complex patterns
- Practiced self-defense training.
Library Volunteer
Smithers
01.2018 - 01.2020
- Co-organized a variety of N.I.Day activities for ages 4-12
- Led & guided students throughout different learning stations
- Directed students to complete tasks and activities
- Assisted in cleaning up after the events
- Gained a basic understanding of the library check-out process and computer system
- Participated in team building activities.
Soccer Referee
Smithers
01.2017 - 01.2020
- Small-sided referee course + refresher
- Directed U6-U18 and adult soccer matches
- Linesman training course
- Followed and worked with mentors and peers to provide an exceptional game experience
- Traveled throughout Northern BC to referee soccer games and matches.
Dog Walking
Smithers
01.2017 - 01.2020
- Founded a dog walking business and cooperatively worked with a small team of friends
- Monitored the business email and responded to clients
- Employed effective scheduling techniques and strategic route planning to maximize productivity and guarantee punctual project completion
- Managed all aspects of business operations, including customer inquiries, invoicing, and financial record-keeping
- Arranging meet-and-greet sessions with various clients to negotiate cost, schedule, and suitability
- Managed and designing advertising posters and business cards
- Provided reliable, weekly dog walking, grooming services.
FOOD BANK
Salvation Army
01.2017 - 01.2020
- Processed food donations
- Labeled and dated non-perishable food items
- Followed food-safe protocols
- Organized and stocked shelves in grocery store layout
- Raised funds for families in need
- Filled food hampers based on family size
- Washed dishes for people in need when they were done eating.
Skills
- Exceptional customer service
- Problem-Solving
- Money Handling
- Product and service knowledge
- Guest Engagement
- Lifeguard certification
- Forest Firefighter certification
- Valid Alberta Proserve
Volunteer Experience
- FOOD BANK, Smithers, BC, 2017-2020, Processed food donations, Labeled and dated non-perishable food items, Followed food-safe protocols, Organized and stocked shelves in grocery store layout, Raised funds for families in need, Filled food hampers based on family size, Washed dishes for people in need when they were done eating
- Library, Smithers, BC, 2018-2020, Co-organized a variety of N.I.Day activities for ages 4-12, Led & guided students throughout different learning stations, Directed students to complete tasks and activities, Assisted in cleaning up after the events, Gained a basic understanding of the library check-out process and computer system, Participated in team building activities
References
Available upon request.
Timeline
Forest Fire Fighter
BC Fire Crew
01.2023 - 07.2023
Stewarding
Fairmont
01.2023 - Current
Online Clothing Brand
Smithers
01.2023 - 01.2023
Busser/Porter
Roadhouse
03.2022 - 05.2022
Sales Associate/ Assistant Manager
Sportchek
01.2020 - 01.2023
Lawn Mower
Smithers
01.2019 - 01.2022
Snow Removal
Smithers
01.2019 - 01.2022
Library Volunteer
Smithers
01.2018 - 01.2020
Soccer Referee
Smithers
01.2017 - 01.2020
Dog Walking
Smithers
01.2017 - 01.2020
FOOD BANK
Salvation Army
01.2017 - 01.2020
Taekwon-Do
Smithers
01.2016 - 01.2021
Lifeguard
BV Pool
01.2013 - 01.2023
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