Shift Supervisor
Dairy Queen Grill & Chill
06.2019 - 05.2022
- Supervised daily operations to ensure efficient service and quality standards.
- Trained and mentored new employees on operational procedures and customer service excellence.
- Resolved customer complaints by providing effective solutions, resulting in increased loyalty and repeat business.
- Assisted in maintaining cleanliness and organization of work areas to adhere to health regulations.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.