Jessarai Jesso
Burnaby,BC
Summary
Highly skilled Dental Administrator , Seeking a Team Lead position to utilize leadership abilities and expertise in guiding administrative staff towards excellence. Dedicated to fostering a collaborative work environment, optimizing office operations, and ensuring seamless patient experiences through expert treatment coordination services. Passionate about leveraging strong communication skills to educate patients on treatment options and streamline the care process for improved patient satisfaction and outcomes.
Overview
4
4
years of professional experience
Work History
Dental Administrator /Dental Treatment Coordinator
By Design Dentistry
08.2022 - Current
- Supported dentists in providing quality care through effective management of patient records and treatment plans.
- Frequently double-checked patients payment histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls as well as text and emails when needed
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Fabricated daily billing reports for the clinic as well as monthly reports
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling and optimizing patient care.
- Assisted dentists in developing treatment plans that met both clinical needs and financial considerations for each individual patient case.
Dental Adminstrator
Burnaby City Dentist
01.2022 - 09.2022
- Supported dentists in providing quality care through effective management of patient records and treatment plans.
- Improved office organization and workflow through the development of effective filing systems.
- Worked with insurances getting breakdowns to ensure patients were getting the correct information when it came to approvals
- Worked through the outstanding treatment list to book patients back in to finish their work .
- Helped with clinical team in the back office with flipping rooms to help with the flow of patients
Dental Administrator
Arta Dental
01.2020 - 01.2022
- Conducted regular audits of patient files to ensure accuracy and completeness, updating records as necessary to maintain compliance with industry standards and regulations.
- Facilitated seamless communication between patients, dentists, and other staff members to ensure a positive experience for all parties.
- Enhanced patient satisfaction by promptly addressing concerns and resolving billing issues.
- Supported dentists in providing quality care through effective management of patient records and treatment plans.
- Managed accounts receivable by diligently tracking outstanding balances and coordinating payment plans when necessary.
- Reduced missed appointments with timely reminder calls and follow-up communications.
Education
Treatment Coordinator
Dio Implant Treatment Coordinator Certificate
Vancouver, BC04.2023
Dental Administrator
CDI College
Burnaby, BC12.2020
Skills
- Office Administration
- Dental codes
- Patient Scheduling
- Insurance Verification
- Appointment Coordination
- Software Navigation (Cleardent, Tracker)
- Treatment Planning
- Referral management
- Recall system management
- Invoicing and Billing
- Appointment Scheduling
- Bank Deposits
- Teamwork and Collaboration
- Customer Service
- Dental Software : Cleardent and Tracker
Languages
English
Native or Bilingual
Timeline
Dental Administrator /Dental Treatment Coordinator
By Design Dentistry
08.2022 - Current
Dental Adminstrator
Burnaby City Dentist
01.2022 - 09.2022
Dental Administrator
Arta Dental
01.2020 - 01.2022
Treatment Coordinator
Dio Implant Treatment Coordinator Certificate
Dental Administrator
CDI College
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