Summary
Overview
Work History
Education
Skills
Languages
Timeline
Professional Skills
Generic

Jessamyn Mae Collins

Vacaville

Summary

Dynamic Shift Manager at Travis MCSS with a proven track record in team supervision and regulatory compliance. Adept at enhancing customer service and operational efficiency while training staff to exceed sales targets. Skilled in scheduling and conflict resolution, fostering a collaborative environment that drives productivity and meets organizational goals.

Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.

Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.

Overview

20
20
years of professional experience

Work History

Shift Manager

Travis MCSS
09.2023 - Current
  • Company Overview: Military Clothing Sales Store, Army and Air Force Exchange Service
  • Manage daily retail operations, scheduling, reconciling time cards before pay period ends, team supervision at Travis MCSS, providing essential clothing and gear to military personnel
  • Ensure compliance with AAFES policies, maintain accurate inventory, and deliver high-quality customer service.
  • Train new employees, lead team meetings, and support sales targets and productivity goals.
  • Resolve customer concerns professionally while maintaining operational efficiency.
  • Military Clothing Sales Store, Army and Air Force Exchange Service

Computer Operator/Payroll Processor

Army and Air Force Exchange Service
06.2015 - 09.2023
  • Accurately processed payroll, verified timekeeping records, applied deductions, and ensured compliance with Department of Defense policies.
  • Operated and maintained computer systems supporting HR, payroll, and point-of-sale functions.
  • Monitored system performance, conducted batch processing, maintained logs, and ensured secure backups.
  • Collaborated with HR and finance teams to resolve payroll discrepancies and provide audit support.
  • Uphold confidentiality of sensitive employee data and maintained system integrity in high-volume environments.

Computer Operator

Army And Air Force Exchange Service AAFEES
02.2017 - 06.2023
  • Trained junior staff on equipment usage and operational procedures for improved team efficiency.
  • Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
  • Reacted calmly during times of highly stressed or emergency situations.
  • Ensured smooth workflow through effective coordination with other IT professionals on projects and tasks.

Area Sales Manager

Army And Air Force Exchange Service AAFEES
01.2017 - 01.2017
  • Developed and executed sales strategies to increase market share across assigned territories.
  • Analyzed market trends and customer feedback to refine product offerings and improve customer satisfaction.
  • Led cross-functional teams to drive product launches, ensuring alignment with sales goals and marketing initiatives.
  • Mentored junior sales staff, enhancing their skills in customer engagement and relationship management.

Computer Operator

Army And Air Force Exchange Service AAFEES
11.2014 - 06.2016
  • Operated and monitored computer systems to ensure optimal performance and reliability.
  • Diagnosed and resolved hardware and software issues efficiently to minimize downtime.
  • Maintained accurate records of system operations, troubleshooting activities, and maintenance logs.
  • Collaborated with IT teams to implement software updates and system enhancements.
  • Developed standard operating procedures for routine tasks, enhancing workflow consistency.
  • Conducted regular system audits to identify areas for improvement in processes and performance.
  • Led initiatives for process optimization, resulting in increased operational effectiveness across departments.
  • Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
  • Maintained spreadsheets of data across multiple systems.
  • Generated reports covering details about data, system operation, and error monitoring.
  • Processed requests for service from internal and external customers.
  • Boosted productivity by providing technical support to users, resolving issues in a timely manner.
  • Strengthened security measures, conducting regular system audits to identify and mitigate potential vulnerabilities.
  • Maximized hardware performance, conducting periodic upgrades and replacements as part of asset management efforts.
  • Fostered culture of continuous improvement, regularly reviewing and optimizing operational protocols.
  • Contributed to project success, closely collaborating with IT departments to implement new technology solutions.
  • Elevated team knowledge and skills by providing colleagues with hands-on training on new software and systems.
  • Supported business operations, ensuring backup and recovery procedures were flawlessly executed.
  • Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
  • Provided basic end-user troubleshooting and desktop support.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Collaborated with HR to resolve payroll discrepancies and address employee inquiries effectively.
  • Maintained employee records and verified data for payroll accuracy, enhancing compliance with regulations.
  • Developed and implemented streamlined processes for payroll reporting, improving operational efficiency.
  • Trained new staff on payroll systems and procedures, fostering team knowledge and capability.
  • Conducted regular audits of payroll data to identify errors and ensure integrity of financial information.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Updated employee files with new details such as changes in address or salary levels.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained confidentiality of employee records and payroll information.
  • Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
  • Issued paychecks on designated pay dates to avoid employee dissatisfaction.

Shift Manager

Army And Air Force Exchange Service AAFEES
04.2013 - 06.2014
  • Supervised daily operations to ensure adherence to company standards and policies.
  • Trained and mentored team members to enhance performance and workflow efficiency.
  • Implemented process improvements that increased productivity and reduced operational delays.
  • Conducted performance evaluations, providing constructive feedback for employee development.

Inventory Control Associate

Army And Air Force Exchange Service AAFEES
03.2013 - 04.2013
  • Streamlined order fulfillment processes to improve operational efficiency and accuracy.
  • Analyzed stock levels and trends to inform purchasing decisions and minimize excess inventory.
  • Implemented best practices for warehouse organization, improving accessibility of stock items.
  • Managed data entry into inventory management systems, ensuring timely updates and reporting consistency.
  • Coordinated with other departments to address any discrepancies or issues related to inventory management.
  • Reduced stock discrepancies by diligently monitoring and adjusting inventory records for accuracy.
  • Assisted in annual physical inventory counts, ensuring all items were accurately accounted for in a timely manner.
  • Developed detailed reports on inventory levels, helping management make informed decisions regarding restocking needs.
  • Optimized inventory levels by conducting regular audits and implementing efficient tracking systems.
  • Implemented a barcode scanning system, streamlining the tracking process and reducing manual errors in data entry.
  • Safeguarded company assets by enforcing proper storage procedures and regularly inspecting warehouse conditions for safety compliance.
  • Improved warehouse organization by categorizing items and maintaining clear labeling systems for easy access.
  • Enhanced cross-functional collaboration by communicating effectively with sales, customer service, production, and shipping teams regarding product availability and lead times.

Inventory Control Associate

Army And Air Force Exchange Service AAFEES
10.2009 - 10.2012
  • Optimized inventory tracking processes to enhance accuracy and reduce discrepancies.
  • Conducted regular audits to ensure compliance with inventory management standards.
  • Led cross-functional teams in identifying and resolving inventory-related issues.
  • Developed training materials for new associates on effective inventory control practices.

Store Associate

Army And Air Force Exchange Service AAFEES
11.2005 - 06.2009
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained organized stock levels, ensuring efficient inventory management and restocking processes.
  • Collaborated with team members to execute promotional displays, increasing product visibility and sales.
  • Operated point-of-sale systems accurately, processing transactions and handling cash responsibly.

Education

Associate in Science - Biomedical Sciences

Solano Community College
Fairfield, Ca
12.2024

Associate in Arts - Liberal Studies

Solano Community College
Fairfield, Ca
12.2024

Associate in Arts - General Science

Solano Community College
Fairfield, Ca
12.2024

Skills

  • Attentive and thoughtful listener
  • Customer service
  • Regulatory compliance
  • Team building
  • Staff supervision
  • Scheduling expertise
  • Work Planning and Prioritization
  • Schedule oversight
  • Cost reduction strategies
  • Organizational skills
  • Verbal and written communication
  • Safety protocols
  • Professionalism
  • Multitasking
  • Effective communication
  • Empathetic communicator
  • Emotionally intelligent communicator
  • Effective verbal communication
  • Effective non-verbal communication
  • Skilled at conflict resolution
  • Valuing team input
  • Collaborative team member
  • Supportive team member
  • Inclusive team member
  • Adaptable to team changes
  • Encouraging team morale
  • Leadership
  • Attentive to customer needs
  • Providing tailored solutions
  • Calm under pressure
  • Effective troubleshooting
  • Clear explanation of policies
  • Product guidance
  • Proactive in identifying root causes
  • Preventing future issues
  • Data-driven sales strategy
  • Upselling expertise
  • Cross-selling expertise
  • Strong time management
  • Prioritization
  • Staff scheduling
  • Supervision
  • Multi-tasking
  • Inspiring teams
  • Clear goals
  • Direction
  • Strategic planning
  • Business alignment
  • Financial report analysis
  • Decision-making
  • Delegation
  • Budget oversight
  • Inventory control
  • Cost management

Languages

English
Native/ Bilingual

Timeline

Shift Manager

Travis MCSS
09.2023 - Current

Computer Operator

Army And Air Force Exchange Service AAFEES
02.2017 - 06.2023

Area Sales Manager

Army And Air Force Exchange Service AAFEES
01.2017 - 01.2017

Computer Operator/Payroll Processor

Army and Air Force Exchange Service
06.2015 - 09.2023

Computer Operator

Army And Air Force Exchange Service AAFEES
11.2014 - 06.2016

Shift Manager

Army And Air Force Exchange Service AAFEES
04.2013 - 06.2014

Inventory Control Associate

Army And Air Force Exchange Service AAFEES
03.2013 - 04.2013

Inventory Control Associate

Army And Air Force Exchange Service AAFEES
10.2009 - 10.2012

Store Associate

Army And Air Force Exchange Service AAFEES
11.2005 - 06.2009

Associate in Arts - Liberal Studies

Solano Community College

Associate in Arts - General Science

Solano Community College

Associate in Science - Biomedical Sciences

Solano Community College

Professional Skills

Attentive and thoughtful listener, responding constructively, Empathetic and emotionally intelligent communicator, Effective verbal and non-verbal communication, Skilled at conflict resolution and valuing team input, Collaborative, supportive, and inclusive team member, Adaptable to team changes and dynamics., Encouraging team morale and performance through leadership, Attentive to customer needs, providing tailored solutions, Calm and supportive under pressure, with effective troubleshooting, Clear explanation of policies and product guidance, Proactive in identifying root causes and preventing future issues, Data-driven sales strategy using customer feedback, Upselling and cross-selling expertise, Strong time management and prioritization, Staff scheduling, supervision, and multi-tasking, Inspiring teams with clear goals and direction, Strategic planning and business alignment., Financial report analysis and decision-making, Delegation based on team strengths, Budget oversight, inventory control, and cost management.

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Jessamyn Mae Collins