Jessa May Arante
Edmonton,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Pharmacy Assistant
ARP Castledowns Pharmacy
Edmonton, Alberta
10.2022 - Current
- Processed medical insurance claims to calculate copayments.
- Completed daily paperwork associated with filling prescriptions accurately.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Performed filing, copying, faxing and other clerical tasks.
- Answered customer questions about prescribed and OTC medications.
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Scanned items and checked pricing on cash register for accuracy.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
Pharmacy Assistant
Alberta Ave MedX Drugs
Edmonton, AB
09.2020 - 12.2022
Scheduling Coordinator
Care at Home Trust
Edmonton, AB
09.2019 - 09.2020
- Created and enforced scheduling policies and procedures to standardize operations.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Copied and faxed important information for patient and client records.
- Facilitated cross-training sessions to ensure staff could cover multiple roles, improving operational flexibility.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Delegated work to staff, setting priorities and goals.
- Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
- Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Recruited, interviewed and selected employees to fill vacant roles.
Education
Bachelor of Science - Nursing
University of Cebu-Philippines
Philippines04-2014
Skills
- Supporting pharmacy operations
- Inventory management
- Customer service
- Team collaboration
- Insurance processing
- Prescription verification
- Communication skills
- Customer relationship management
- Submitting insurance documents
- Resolving customer issues
- Interpersonal skills
Languages
- English
- Tagalog
References
References available upon request.
Timeline
Pharmacy Assistant
ARP Castledowns Pharmacy
10.2022 - Current
Pharmacy Assistant
Alberta Ave MedX Drugs
09.2020 - 12.2022
Scheduling Coordinator
Care at Home Trust
09.2019 - 09.2020
Bachelor of Science - Nursing
University of Cebu-Philippines
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