Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Jessamae Ravina

Batac City

Summary

Experienced professional with a background in administrative tasks, emphasizing operational efficiency. Proficient in scheduling, document management, and providing excellent customer service. A team player who is adaptable and driven by achieving results. Recognized for reliability, effective communication skills, and strong problem-solving abilities.

Overview

8
8
years of professional experience

Work History

Office Administrative Assistant

Michael Argento Professional Corp. (Argento CPA)
07.2024 - Current
  • Coordinate office activities to enhance workflow efficiency and improve team collaboration.
  • Manage scheduling and maintained calendars for executives, ensuring timely appointments and meetings.
  • Train new administrative staff on company policies, software applications, and organizational standards.
  • Provide clerical support to company employees by copying, faxing, and filing documents.
  • Improve customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Facilitate smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
  • Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Manage phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Manage filing system, entered data and completed other clerical tasks.
  • Maintain inventory of office supplies and placed orders.

Shift Leader / Shift Manager / Food Service Supervisor

Church's Chicken
05.2021 - 03.2025
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Supervised daily operations, ensuring adherence to food safety and quality standards.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Trained and mentored new staff on operational procedures and customer service excellence.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Managed inventory levels, optimizing supply chain processes to reduce waste.
  • Completed cash and credit card transactions accurately using POS software.

Restaurant Assistant Manager

Jhonfel’s Restaurant
06.2017 - 12.2020
  • Assisted in daily restaurant operations, ensuring smooth workflows and optimal customer service.
  • Collaborated with kitchen staff to maintain food quality and presentation standards.
  • Supported inventory management by tracking stock levels and assisting with ordering supplies.
  • Trained new employees on restaurant protocols and customer service best practices.
  • Resolved customer inquiries and complaints promptly, fostering positive dining experiences.
  • Implemented efficient table turnover strategies, enhancing guest satisfaction during peak hours.
  • Conducted regular cleanliness checks to uphold health and safety regulations in the restaurant environment.

Customer Service Representative

GAIC Manpower Services, Incorporated
06.2018 - 01.2020
  • Resolved customer inquiries through various communication channels, enhancing satisfaction and loyalty.
  • Mentored junior staff on best practices in customer interactions, fostering a supportive environment.
  • Analyzed customer feedback to identify service trends and recommend process improvements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Post-Degree Diploma - Canadian Business Management

Vancouver Community College
Vancouver, BC
12.2022

Bachelor of Science - Mathematics

Mariano Marcos State University
Ilocos Norte, Philippines
06.2017

Skills

  • Effective team leadership
  • Expert in time allocation management
  • Client engagement strategies
  • Operational performance enhancement
  • Strong organizational skills
  • Detail-oriented data management
  • Proficient in spoken communication
  • Experienced with Microsoft Office suite
  • Skilled in customer call handling
  • Document creation
  • Timely customer assistance
  • Proficient in computer applications

Languages

English
Native or Bilingual

Timeline

Office Administrative Assistant

Michael Argento Professional Corp. (Argento CPA)
07.2024 - Current

Shift Leader / Shift Manager / Food Service Supervisor

Church's Chicken
05.2021 - 03.2025

Customer Service Representative

GAIC Manpower Services, Incorporated
06.2018 - 01.2020

Restaurant Assistant Manager

Jhonfel’s Restaurant
06.2017 - 12.2020

Post-Degree Diploma - Canadian Business Management

Vancouver Community College

Bachelor of Science - Mathematics

Mariano Marcos State University

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Jessamae Ravina