Summary
Overview
Work History
Education
Skills
Timeline
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Jessalynn Berchin

Jessalynn Berchin

Los Angeles

Summary

Dynamic Client Success Manager with a proven track record at Pluma, excelling in onboarding strategy and relationship management. Expert in process improvement and feedback reporting, I enhance client experiences and drive retention through analytical thinking and effective problem-solving. Committed to delivering exceptional service and fostering strong partnerships.

Overview

14
14
years of professional experience

Work History

Service & Brand Experience Evaluator

Independent Consultant
08.2023 - Current
  • Conduct brand experience evaluations for client-facing businesses with a focus on service, hospitality, and ambiance.
  • Provide insight on tone, communication, and alignment with brand values.

Customer Success Manager

Skillsoft Coaching
07.2021 - 08.2023
  • Supported enterprise clients through onboarding, scheduling, and ongoing service delivery.
  • Coordinated calendars, managed client communication, and ensured interdepartmental alignment.
  • Tracked and resolved client concerns with professionalism and responsiveness.

Head of Client Success

Pluma
02.2021 - 07.2021
  • Company Overview: Acquired by Skillsoft
  • Oversaw VIP scheduling, client correspondence, and feedback reporting.
  • Enhanced internal workflows and streamlined onboarding processes.
  • Acquired by Skillsoft

Senior Client Success Manager

Pluma
11.2020 - 02.2021
  • Company Overview: Acquired by Skillsoft
  • Led high-touch onboarding experiences and created customer-centric engagement touchpoints.
  • Resolved complex service issues with empathy and professionalism, to support retention.
  • Acquired by Skillsoft

Client Success Manager

Pluma
11.2019 - 10.2020
  • Company Overview: Acquired by Skillsoft
  • Delivered timely, personalized client support via email, phone, and virtual sessions.
  • Built trust and loyalty by tailoring service strategies and responding promptly to inquiries.
  • Acquired by Skillsoft

Partner Success Manager

Proctorio
Scottsdale
03.2019 - 11.2019
  • Facilitated software implementation and training for institutional partners.
  • Resolved client issues and created internal support documentation to improve service efficiency.

Support Specialist

RentZap
02.2018 - 03.2019
  • Streamlined support systems, addressed customer inquiries, and assisted remote teams with day-to-day operations.

Office Manager

Opendoor
Phoenix
02.2017 - 11.2017
  • Managed front desk operations, vendor coordination, and guest hospitality.
  • Supported internal teams with scheduling, event prep, and office inventory tracking.

Educator/Teacher

Various Schools
08.2011 - 07.2016
  • Managed classrooms and developed lesson plans for diverse student groups.
  • Coordinated with staff and parents to ensure smooth educational delivery.
  • Developed strong organizational and communication skills transferable to program coordination.

Education

Bachelor of Arts - Elementary Education

Arizona State University
Tempe, AZ
05.2011

Skills

  • Service analysis
  • Onboarding strategy
  • Relationship management
  • Process improvement
  • Feedback reporting
  • Detail orientation
  • Problem-solving
  • Analytical thinking
  • Goal setting
  • Workflow management
  • Team collaboration
  • Performance assessment

Timeline

Service & Brand Experience Evaluator

Independent Consultant
08.2023 - Current

Customer Success Manager

Skillsoft Coaching
07.2021 - 08.2023

Head of Client Success

Pluma
02.2021 - 07.2021

Senior Client Success Manager

Pluma
11.2020 - 02.2021

Client Success Manager

Pluma
11.2019 - 10.2020

Partner Success Manager

Proctorio
03.2019 - 11.2019

Support Specialist

RentZap
02.2018 - 03.2019

Office Manager

Opendoor
02.2017 - 11.2017

Educator/Teacher

Various Schools
08.2011 - 07.2016

Bachelor of Arts - Elementary Education

Arizona State University

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Jessalynn Berchin