Jessa Czorny
Jasper,AB
Summary
I am a Jasper local and current UBC student looking for a serving job until the end of August. I am hoping to get a job at a locally owned establishment with a positive work environment as I appreciate the unique charm and value that local businesses bring to the park, and I thrive in environments that foster good energy and positive relationships between coworkers within the workplace. My experience in customer service has taught me the importance of genuine and attentive service. I always find it very rewarding to brighten someone’s day with delicious food and personable service, and that is exactly what I intend to provide. Additionally, I have extensive knowledge about activities, establishments and wildlife around Jasper National Park and will be able to provide valuable insight to guests visiting the park. I believe that I would be a valuable member of your team, and I look forward to hearing back from you.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Barista
Wicked Cup
05.2023 - 09.2023
- Provided friendly and efficient service to customers, ensuring a welcoming atmosphere.
- Prepared a variety of coffee beverages, including espresso, cappuccino, and lattes, following standard recipes and techniques.
- Handled cash and card transactions accurately using the POS system, including processing payments and providing change.
- Maintained cleanliness and organization of the serving and dining areas, including clearing tables and washing dishes.
- Educated customers about menu items, promotions, and add-ons to enhance their experience.
- Collaborated with team members to ensure smooth operations and excellent customer service.
- Became familiar with repeat customers, remembered their orders, and provided personalized service.
Server
Montana's BBQ Bar & Grill
07.2023 - 09.2023
- Greeted and seated guests promptly, providing menus and answering questions about menu items and specials.
- Took orders accurately and efficiently, entering them into the POS system and ensuring special requests or dietary restrictions were noted.
- Served food and beverages to guests in a timely manner, following presentation and portion control standards.
- Checked on guests throughout their meal to ensure satisfaction and address any issues or requests promptly.
- Processed payments using the POS system, handling cash, credit/debit cards, and providing change accurately.
- Maintained cleanliness and organization of the dining area, including clearing tables, resetting for the next guests, and assisting with cleaning duties as needed.
- Collaborated with kitchen staff and other servers to coordinate orders and ensure smooth service flow.
- Upsold menu items, beverages, and desserts to enhance the guest experience and contribute to sales goals.
- Abided by company regulations, including health and safety protocols, service guidelines, and dress code policies.
Server
Earls Kitchen + Bar
04.2020 - 11.2020
- Took food and beverage orders utilizing Micros POS system.
- Recommended menu items and provided information about ingredients, preparation methods, and allergens.
- Utilized my knowledge of the food and drink menus to recommend items that pair well together.
- Ensured timely and smooth delivery of food and beverages to guests, maintaining Earls' presentation standards.
- Ensured that the restaurant was always sufficiently stocked with polished cutlery, roll-ups, polished water and wine glasses, condiments, etc.
- Checked in with guests during their meals to ensure satisfaction and promptly addressed any concerns or requests.
- Adhered to Earls' company policies and standards, including food safety protocols, alcohol service guidelines, and dress code requirements.
- Participated in training sessions and team meetings to stay updated on menu changes, new promotions, and service techniques at Earls.
Education
Bachelor of Science - Applied Animal Biology
University of British Columbia
Vancouver, BC12.2025
High School Diploma -
Jasper Junior Senior High School
Jasper, AB06.2019
Skills
- Fast learner
- Strong work ethic
- Great customer service skills
- Great with conflict resolution
- Very knowledgeable about Jasper National Park
-Experienced Barista
- Trained in wine service
- Have worked with multiple modern POS server systems such as Micros and, Toast- Point of Sale
Languages
English
Native or Bilingual
Certification
- Proserve
-WHMIS
Timeline
Server
Montana's BBQ Bar & Grill
07.2023 - 09.2023
Server/Barista
Wicked Cup
05.2023 - 09.2023
Server
Earls Kitchen + Bar
04.2020 - 11.2020
Bachelor of Science - Applied Animal Biology
University of British Columbia
High School Diploma -
Jasper Junior Senior High School
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