Jessa Agonoy
Edmonton,AB
Summary
Results-driven professional with over a decade of experience in retail. Expertise in managing cash operations and ensuring transaction accuracy while resolving customer issues effectively. Ready to leverage skills to enhance operational efficiency and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Cashier/Customer Service Desk Associate
WAL-MART CANADA CORP.
Edmonton, Alberta
10.2014 - Current
- Efficiently processed transactions in a fast-paced retail setting.
- Processed various payment methods, ensuring accuracy at the cash register.
- Balanced cash drawer and managed register operations at the end of shifts.
- Accurately handled merchandise returns and exchanges in line with store policies.
- Identified customer needs through engaging conversations and resolved issues to enhance satisfaction.
- Addressed customer complaints professionally, ensuring adherence to company guidelines and fostering a positive environment.
- Welcomed customers and provided tailored information on products and services to improve their shopping experience.
- Worked alongside team members to enhance the quality of customer service.
Cash Office Associate
WAL-MART CANADA CORP.
Edmonton, Alberta
07.2011 - 10.2013
- Managed cash handling procedures for daily store transactions.
- Processed register transactions and balanced cash drawers accurately.
- Monitored cash flow and prepared deposits for secure transportation.
- Ensured compliance with company policies regarding cash handling procedures.
- Verified cash drawer, counted money and balanced receipts.
- Tracked daily cash differences, compiled reports, and compared past data to find causes.
- Resolved discrepancies between physical count of cash and register balance.
- Managed the issuance and control of store petty cash and change funds.
- Processed invoices and expense reports for timely vendor payments.
Education
Accounting And Payroll Administration Diploma
East West College
Calgary, AB11-2023
Bachelor of Science - Business Accountancy
Divine Word College of Laoag
Philippines03-2001
Skills
- Cash handling and payment processing
- Register management
- Transaction accuracy
- Sales processing
- Customer support
- Return processing
- Attention to detail
Timeline
Cashier/Customer Service Desk Associate
WAL-MART CANADA CORP.
10.2014 - Current
Cash Office Associate
WAL-MART CANADA CORP.
07.2011 - 10.2013
Accounting And Payroll Administration Diploma
East West College
Bachelor of Science - Business Accountancy
Divine Word College of Laoag