Jess Wilkinson
Los Angeles
Summary
Results-driven and highly motivated Lead Project Manager with over 8 years of experience in the promotional products industry, specializing in managing large-scale projects, key accounts, and sports licensing partnerships. Known for consistently driving sales growth, building strong client relationships, and delivering exceptional results. Proven track record of increasing revenue year-over-year by identifying new business opportunities, executing successful strategies, and managing cross-functional teams to ensure timely, high-quality product delivery. Seeking to transition into a dynamic sales role where I can leverage my project management expertise, client relationship-building skills, and deep industry knowledge to drive revenue growth and exceed sales targets in a fast-paced, results-oriented environment.
Overview
14
14
years of professional experience
Work History
Lead Project Manager
The Promotions Dept.
01.2021 - Current
- Oversee day-to-day management of key accounts, including professional sports teams and licensing partners, ensuring successful execution of promotional product campaigns from concept to delivery
- Drive year-over-year sales growth by identifying opportunities to expand existing client accounts and secure new business within the professional sports industry and their corporate partners
- Proactively develop and cultivate new team business, including building relationships with professional sports teams, leagues, and key stakeholders to increase market share
- Assist leadership in cross-functional teams to deliver projects on time and within budget, ensuring high-quality promotional products that meet client expectations
- Maintain and strengthen relationships with key clients, becoming a trusted partner and point of contact for all account-related needs and inquiries
- Develop and implement sales and marketing strategies tailored to the specific needs of sports teams, corporate partners and licensing affiliates, ensuring alignment with client goals
- Collaborate with sales, marketing, and production teams to coordinate project timelines, resources, and deliverables, ensuring smooth operations and high client satisfaction
- Track, analyze, and report on account performance, project status, and sales metrics to senior leadership, providing insights to drive continuous improvement and strategic growth
- Stay updated on merchandise trends working closely with leading industry suppliers, ensuring the company offers innovative and relevant solutions to clients
Account Manager
The Promotions Dept.
01.2018 - 01.2021
- Develop and maintain strong relationships with key sports teams, leagues, and partners, ensuring effective communication and delivering exceptional customer service
- Manage and grow a portfolio of accounts by identifying new business opportunities, cross-selling merchandise, and ensuring client satisfaction to drive long-term partnerships and repeat business
- Collaborate with the sales team to create tailored solutions for clients, providing expert product recommendations and generating sales proposals that align with client goals
- Oversee the full lifecycle of orders for clients, from initial concept to final delivery, ensuring products meet specifications, are delivered on time, and align with brand standards
Key Accounts Manager
CRISLU, Corporation
01.2015 - 01.2016
- Serve as the primary point of contact for key accounts, managing relationships with high-value clients and ensuring their ongoing satisfaction with products and services
- Develop and implement sales strategies tailored to each key account, identifying opportunities for growth, upselling, and cross-selling jewelry collections to drive revenue and increase market share
- Provide expert advice on jewelry trends, collections, and custom designs, offering clients tailored solutions based on their specific preferences and market demands
- Track and report on key account performance, providing regular updates to senior leadership on sales, client feedback, and growth opportunities
Sales Support Specialist
The Promotions Dept.
01.2016 - 01.2018
- Collaborate with internal teams (sales, production, and design) to ensure that customer orders are fulfilled according to specifications and deadlines, ensuring a smooth workflow and high customer satisfaction
- Handle any product or service issues, working with clients and internal teams to quickly resolve problems and maintain a positive client experience
- Assist with maintaining accurate customer records and tracking inventory to ensure clients receive accurate merchandise
- Maintain deep knowledge of the industry, with a particular focus on sports licensing and related products, to provide expert recommendations and solutions curated for each client needs
- Assist the sales team in generating quotes, processing orders, and tracking sales data for clients, ensuring a seamless experience
- Oversee the order process from initiation to fulfillment, including providing product information, assisting with customization requests, tracking orders, and ensuring timely delivery of products to clients
Sales Support Coordinator
CRISLU, Corporation
01.2014 - 01.2015
- Assisted independent sales representatives with sales analytics, order processing and assortment selection
- Managed recall and distribution of all salesman sample lines by season
- Organized and facilitated National Sales Meetings and monthly touch-bases with all sales personnel, scheduling of all appointments for all sales personnel and logistics of shipping and receiving product and booth fixtures to and from the shows
- Managed, designed, organized, set-up and attended all tradeshows, including pre and post marketing strategy, appointment follow-up and debriefing for upper management
Server
Bull Pen
01.2011 - 01.2016
- Increased sales by 50% on Friday and Saturday nights by effectively upselling premium drinks, specialty cocktails, and food pairings to customers
- Accurately took and delivered drink and food orders, ensuring timely and correct service while maintaining a clean and organized work area
- Worked closely with bartenders and kitchen staff to ensure smooth and efficient service, contributing to a positive team environment
- Assisted with restocking supplies and maintaining inventory levels, ensuring availability of popular drink ingredients during peak hours
- Processed transactions accurately and efficiently, managing cash and credit card payments while maintaining a high level of customer satisfaction
- Actively participated in promoting special events, happy hours, and drink specials, driving traffic and increasing sales during high-demand periods
Assistant Digital Coordinator
IMG
01.2012 - 01.2013
- Managed and updated social media platforms (Facebook, Instagram, Twitter) for the NFLPA Collegiate Bowl, increasing engagement and visibility
- Advised on website design and ensured timely updates of key information, improving user experience
- Posted live updates during the event, including player commitments, coach announcements, and event highlights, keeping fans informed and engaged
- Collaborated with the marketing team to enhance the online presence and promotion of the NFLPA Collegiate Bowl
Digital Intern
IMG
06.2012 - 08.2012
- Created engaging copy for Nike US Open of Surfing social media accounts, boosting event visibility and audience interaction
- Administered heat and push alerts, providing real-time updates during the event for a seamless digital experience
- Managed a team of digital volunteers, ensuring smooth operations and efficient content delivery during the event
- Assisted with website updates, including contest information, results, and event announcements
- Coordinated with title sponsor representatives to ensure alignment on all digital-related aspects of the event
Education
Bachelor of Science - Business Administration, Marketing
California State University Long Beach
06.2012
Skills
- Sales strategy & development
- Account management & client retention
- Business development & lead generation
- Vast product & supplier knowledge
- CRM & sales tracking proficiency
- Strong presentation & communication skills
- Project management & logistics coordination
- Market research & trend awareness
Hobbies and Interests
- Volunteering
- Traveling
- Professional sports
- Mentoring
- Fitness
Timeline
Lead Project Manager
The Promotions Dept.
01.2021 - Current
Account Manager
The Promotions Dept.
01.2018 - 01.2021
Sales Support Specialist
The Promotions Dept.
01.2016 - 01.2018
Key Accounts Manager
CRISLU, Corporation
01.2015 - 01.2016
Sales Support Coordinator
CRISLU, Corporation
01.2014 - 01.2015
Digital Intern
IMG
06.2012 - 08.2012
Assistant Digital Coordinator
IMG
01.2012 - 01.2013
Server
Bull Pen
01.2011 - 01.2016
Bachelor of Science - Business Administration, Marketing
California State University Long Beach
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