Summary
Overview
Work History
Education
Skills
Timeline
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Jess Teja

Surrey,Surrey BC

Summary

Accomplished HR professional offering private sector experience in all facets of non-union employment lifecycle. Extensive experience with generalist functions including labour and employee relations, performance management, training & development, talent acquisition, workforce planning, and leave and ability management. Valued as a strategic and collaborative business partner with a knack for finding meaningful workplace solutions ensuring alignment with organizational goals and objectives.

Overview

18
18
years of professional experience

Work History

Senior Human Resources

Plascon Plastics Corp
04.2021 - 12.2021
  • Served as a member of the leadership team
  • Supported, coached, developed and influenced leaders in order to drive overall business and career success
  • Collaborated with the management to devise ways to lower production absence and tardiness rates which resulted in 50% reduction in unplanned absences
  • Build and maintain effective professional working relationships with departmental leadership teams and associates while providing guidance
  • Ensured investigations are initiated with consistency and integrity to completion
  • Oversaw new employee onboarding procedures from initial train to skill development
  • Facilitated transition from paper to electronic Timesheet, improving flexibility and eliminating manual entry time
  • Created and implemented the exit interview program
  • Performed sensitive and Confidential investigations in the workplace, detailing all in incident reports
  • Facilitated Talent Acquisition, becoming instrumental professional in building and retaining high caliber teams
  • Advocated for employee wellness, safety and health via mediation
  • Facilitated weekly meetings to develop strategies that would positively influence workplace relationships
  • Organized employee records consistently, staying compliant with internal and provincial/ federal requirements.

HR

EMERALD HEALTH THERAPEUTICS
02.2019 - 09.2019
  • Guided the startup and management on all, operations, systems and programs for a new location
  • Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.
  • Worked with management to set team objectives and provide support in the achievement of objectives
  • Help launch a new HRIS system, HUMI successfully
  • Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
  • Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.

Regional HR Manager

ZARA ,Canada
07.2012 - 10.2018


  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Developed succession plans and promotion paths for staff.
  • Liaised between multiple business divisions to improve communications.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • As a Regional HR supporting 7 stores between 2 provinces( BC & Alberta), approx 800 employees in their HR needs and serving as a resources to the stores in solving complex HR issues
  • Served as business partner to various levels, including Product Directors

    Trained new managers on HR / hired externally or promoted internally
  • Coached and supported Store managers in leading their teams, through leadership development, workforce planning, policies, grievances, conflict management and talent processes
  • Investigated all grievances, complaints, harassment, and Loss prevention crisis
  • Improved employee retention by developing a succession planning structure and open door communications
  • Established and implemented a career strategic plan, including long term and short term goals, objectives and policies and retention


  • Brought in highly qualified applicants, targeted recruitment strategies on key candidate pools
  • Monitored employees through regular assessments and performance evaluations, collaborating with their product managers
  • Supported development and implementation of progressive discipline process and corrective actions

Co Manager

Forever 21
03.2010 - 06.2012
  • Managed a store of 10 million dollars revenue with a team of 150 employees
  • Performed regular reviews assessing each employee's performance and developed improvement plans.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained professional, organized, and safe environment for employees and patrons.

HR Business Partner

THOMSON REUTERS
07.2006 - 06.2009
  • Responsible for delivering HR policies and programs within assigned Customer groups (approx 800 employees)
  • Partnered with global heads and senior managers in managing effective and efficient HR policies, annual programs and processes within the assigned Business head
  • Played a key role in re-launching successfully the employee assistance program "Lets talk"
  • Was part of the HR merger team and played a role for the business during redeployments which resulted in successful movements
  • Involved with Business and guiding them with talent management, employee development, skip levels, Grievance, and exit interviews.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
  • Collaborated closely with internal teams to develop and implement successful human resources systems and processes.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.

Assistant Manager

Teamlease Services Pvt Ltd
03.2004 - 07.2006
  • Managed recruitment team and trained and mentored new advisors.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Collaborated with HR leadership regarding candidate salary determinations.
  • Built and strengthened successful relationships with external recruiters and agencies.
  • Recruited top talent to maximize profitability.

Education

MBA - Human Resources Management

Wigan & Leigh College
Bangalore, India
03.2005

Bachelor of Arts - Psychology

JNC University
Bangalore , India
03.2003

Skills

  • Employee Relations
  • Corrective Actions
  • Performance Management
  • Training and Development
  • Conflict Management
  • Workplace Safety
  • Policy Interpretation
  • Grievance Handling and Redressal
  • Succession Planning
  • Retention

Timeline

Senior Human Resources

Plascon Plastics Corp
04.2021 - 12.2021

HR

EMERALD HEALTH THERAPEUTICS
02.2019 - 09.2019

Regional HR Manager

ZARA ,Canada
07.2012 - 10.2018

Co Manager

Forever 21
03.2010 - 06.2012

HR Business Partner

THOMSON REUTERS
07.2006 - 06.2009

Assistant Manager

Teamlease Services Pvt Ltd
03.2004 - 07.2006

MBA - Human Resources Management

Wigan & Leigh College

Bachelor of Arts - Psychology

JNC University

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Jess Teja