Open To Work
Jess Sod
Calgary,AB
Summary
Organized and detail-oriented Administrative Assistant with experience providing high-quality customer service in fast-paced environments. Demonstrated ability to manage multiple priorities with accuracy, discretion, and efficiency. Self-motivated and adaptable, with strong decision-making, time management, and communication skills. Known for empathetic listening, problem-solving, and a collaborative approach that supports both team objectives and client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Care Professional
Home Instead Senior Care
Calgary, Canada
07.2025 - Current
- Provided personalized support to clients, enhancing comfort, safety, and satisfaction.
- Communicated effectively with clients, families and team members, resolving issues promptly and professionally.
- Managed schedules, appointments, and care plans, showcasing organizational and time management skills.
- Adapted to changing client needs and high pressure situations, demonstrating problem-solving and flexibility.
- Maintained accurate, confidential client records, ensuring compliance and facilitating effective care.
Sales and Marketing Specialist( Field sales agent)
Somrav Marketing Solutions
Calgary, Canada
11.2024 - 06.2025
- Managed key account relationships, fostering repeat business and client loyalty.
- Utilized persuasive communication and active listening to build rapport, enhancing conversion rates.
- Work in a fast-paced, performance-driven environment, meeting and exceeding sales targets.
- Developed problem-solving and negotiation skills by effectively addressing customer concerns.
- Created informative product presentations and conducted training sessions for both internal staff and external partners.
Intake and Scheduling Coordinator
CareGivers Home Health Care Inc.
Edmonton, Canada
09.2024 - 11.2024
- Coordinate and manage daily schedules for home health care clients and staff.
- Facilitated timely communication with clients, caregivers, and staff to enhance service delivery.
- Resolved scheduling conflicts and efficiently managed urgent and last-minute changes.
- Collaborated with team members to streamline scheduling processes and align with organizational goals.
- Maintain and update client records, ensuring accuracy and confidentiality.
Customer Service/Administrative Specialist
CARSTAR Edmonton North
Edmonton, Canada
02.2024 - 08.2024
- Managed and organized customer and vehicle repair documents, ensuring accuracy and completeness to facilitate efficient service.
- Coordinated communication with insurance companies to process claims and verify coverage, ensuring timely billing and customer satisfaction.
- Scheduled appointments for vehicle repairs and inspections, coordinating with technicians and customers to ensure efficient service.: Schedule appointments for vehicle repairs and inspections, coordinating with technicians and customers.
- Record keeping: Maintain detailed records of customer interactions, transactions, and communications with insurance provider.
- Performed office administrative duties including filing, answering phones, managing emails, and supporting management team to enhance overall workflow.
Barista Shift Lead/Supervisor
Sweet Impressions Bakery
Winnipeg, Canada
03.2023 - 12.2023
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing.
- Managed store supplies, incoming phone calls, and emails, and enforced company policies.
- Assisted in onboarding new staff and evaluated work procedures to meet quality standards.
- Managed social media and content creation for the bakery.
Barista/Front of House Staff
Sweet Impressions Bakery
Winnipeg, Canada
05.2021 - 03.2023
- Prepared and served hot and cold beverages.
- Delivered exceptional customer service while effectively managing tasks independently.
- Executed assigned tasks and pursued leadership opportunities to enhance team dynamics.
- Managed service line during peak hours to ensure smooth customer flow.
- Engaged with customers during busy periods to foster a fun, positive atmosphere.
Education
Bachelor of Arts (B.A.) - Criminology, Psychology
University Of Manitoba
Winnipeg, MB06-2023
Diploma - Professional Legal Assistant
Sundance College
Calgary, ABSkills
- Administrative and technical skills
- Office management and document preparation
- Scheduling and calendar coordination
- Data entry and record management
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Google Workspace (Docs, Sheets, Calendar, Gmail)
- CRM systems, database management
- strong communication and interpersonal skills
- Multitasking and time management
- Adaptability and problem-solving
- Team collaboration and relationship building
- Client care
- Empathy and emotional intelligence
- Attention to detail and confidentiality
Websites
Certification
- Pro Serve
- Reel FaCts
Extracurricular Activities
Former member of Alpha Delta Pi Sorority Volunteer with Winnipeg Humane Society Volunteer with Ronald McDonald's House Charities Manitoba Hiking and Camping with my Dog
Languages
English, Native
Leadership experince
Alpha Delta Pi Sorority (ΑΔΠ)|University of Manitoba
Vice President, Panhellenic Relations | [2021- 2022}
• Served as primary liaison and intermediary between the chapter, Panhellenic Council, and other sororities, facilitating clear communication and collaborative decision-making
• Planned and coordinated inter-chapter events and initiatives, managing logistics, scheduling, and follow-up
• Built and maintained positive working relationships between multiple chapters and executive teams
• Drafted professional correspondence, reports, and formal communications on behalf of the chapter
• Ensured compliance with Panhellenic policies, procedures, and deadlines
• Maintained confidential records and handled sensitive matters with discretion and professionalism
• Supported executive leadership with administrative, organizational, and strategic tasks
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridSalary Range
$50000/yr - $200000/yrTimeline
Care Professional
Home Instead Senior Care
07.2025 - Current
Sales and Marketing Specialist( Field sales agent)
Somrav Marketing Solutions
11.2024 - 06.2025
Intake and Scheduling Coordinator
CareGivers Home Health Care Inc.
09.2024 - 11.2024
Customer Service/Administrative Specialist
CARSTAR Edmonton North
02.2024 - 08.2024
Barista Shift Lead/Supervisor
Sweet Impressions Bakery
03.2023 - 12.2023
Barista/Front of House Staff
Sweet Impressions Bakery
05.2021 - 03.2023
Bachelor of Arts (B.A.) - Criminology, Psychology
University Of Manitoba
Diploma - Professional Legal Assistant
Sundance College