Jessica McHugh
Toronto,ON
Summary
A conscientious and enthusiastic individual who is highly motivated. BA Honours Philosophy Graduate (2:1). Keen to use initiative with lone working but also as part of a team. Experience in working with vulnerable people, whilst having a kind and empathetic nature. Extremely interested in continuing in a line of work to help others. In possession of Canadian work visa and SIN number which can be provided upon request.
Overview
10
10
years of professional experience
Work History
Senior Outreach & Move-On Adviser
Migrant Help
08.2023 - 05.2024
- Providing support and advice to Outreach Advisers as their manager
- Attending Complex Case Reviews with the Home Office Asylum Safeguarding team
- Assisting with Positive Move On support for Service Users who have been recognised by the Home Office as refugees
- Liaising with other third sector organisations daily
- Interviewing candidates for new Outreach adviser positions.
Outreach Adviser
Migrant Help
11.2021 - 08.2023
- Providing advice, guidance and support to the most vulnerable Service Users (mental health issues, domestic abuse survivors, survivors of trafficking, modern slavery and torture)
- Supporting Service Users with asylum support applications
- Following up on safeguarding concerns and issues
- Visiting Service Users face to face.
Clerical Assistant
Kerr Brown Solicitors
06.2018 - 10.2021
- Speaking to clients over the phone who have been involved in road traffic accidents
- Opening claims for clients claiming for personal injury and other losses
- Liaising with insurance companies
- Supporting clients with paperwork.
Sales Consultant
Next plc
07.2015 - 06.2018
- Serving/assisting customers on tills in a fast paced and busy setting
- Dealing with customer complaints whilst maintaining a calm composure, through effectively reasoning with customers and offering solutions to their problems or alternatives to items which were out of stock
- Regularly exceeding daily targets through communication with customers and pushing product recommendations.
Administration Assistant
Wylie & Bisset Chartered Accountants
06.2014 - 09.2014
- Scheduling meetings for partners of the firm
- Typing up and photocopying memos
- Organising incoming and outgoing mail and hand delivering letters
- Maintaining professional phone etiquette whilst on reception duties.
Education
Bachelor of Arts - Philosophy
University of Stirling
Stirling, Scotland06.2018
St. Andrews and St. Brides High School
01.2014
Skills
- Kind, compassionate and non-judgmental of others
- Being adaptable to the differing needs of vulnerable people
- Ensuring protection of vulnerable people in safeguarding situations
- Experience in leading a team and carrying out training
- Supporting vulnerable people whilst also allowing them to maintain self-determination
- Excellent communication skills
Volunteer Experience
Listening Volunteer, 01/01/22, 07/01/23, Prison Support team, Hamilton, South Lanarkshire, I spent 18 months volunteering with Samaritans. I was a listening volunteer from January 2022 until July 2023, and part of the Prison Support team from March 2023 until July 2023. Samaritans are a nationwide emotional support helpline based in the UK. My experience in volunteering with Samaritans allowed me to approach situations sensitively, without judgment and with compassion., Answering calls for people who call Samaritans for emotional support and listening to their concerns whilst maintaining confidentiality., Supporting new Samaritans who have just begun their training by taking part in their skills practice and guiding them in their learning., Attending HMP Shotts where I supported our listeners who de-brief about conversations they have had where they have emotionally supported other prisoners.
References
Available on request.
Hobbies and Interests
In my spare time I enjoy cooking and keeping fit through going to the gym. I am currently studying a gym instructor course. I also enjoy spending time with my husband.
Timeline
Senior Outreach & Move-On Adviser
Migrant Help
08.2023 - 05.2024
Outreach Adviser
Migrant Help
11.2021 - 08.2023
Clerical Assistant
Kerr Brown Solicitors
06.2018 - 10.2021
Sales Consultant
Next plc
07.2015 - 06.2018
Administration Assistant
Wylie & Bisset Chartered Accountants
06.2014 - 09.2014
Bachelor of Arts - Philosophy
University of Stirling
St. Andrews and St. Brides High School