Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Jess Jansen

Kamloops,BC

Summary


Professional retail worker with experience in customer service and sales. Skilled in inventory management, cash handling, and merchandising. Known for teamwork, adaptability, and achieving store goals. Dependable and ready to contribute effectively to dynamic retail environment.

Overview

2026
2026
years of professional experience

Work History

Retail Keyholder

Torrid Clothing Store
03.2024 - Current
  • Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
  • Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
  • Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
  • Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
  • Increased customer satisfaction by providing exceptional product knowledge and personalized service.
  • Balanced cash registers at end of shift and filled out necessary reports and bank deposits
  • Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Small Business Owner

Self-Employed
03.2020 - Current
  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Client Service Associate

Instinct Adornment
06.2018 - 03.2020
  • Communicated with clients regarding account services, statements, and balances.
  • Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
  • Maintained and managed customer files and databases.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.

House keeping

Travel lodge kamloops
04.2015 - 07.2015
  • Precise time management skills
  • Providing services to people in a timely manner
  • Cleaning, organizing and sanitizing properly within time limits
  • Working independently
  • Staying organized and creating ways to get things done as efficiently as possible
  • Ability to maintain a fast-paced work ethic.

Kitchen experience

BG Urban Cafe
  • Serving customers
  • Grill and prep cook
  • Precise time management
  • Multi-tasking, handling multiple orders and customers at a time
  • Self-taught ability to follow recipes
  • Knowledge of different cooking types and style.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Processed orders and sent to kitchen employees for preparation.

Child care

Private in-home care
01.2009 - 01.2014
  • Created meals for up to six children
  • Worked with specific dietary restrictions, and allergies
  • Experience with maintaining a sanitary and clean cooking environment
  • Ability to adjust to change and use creative thinking to resolve issues.

Education

Skills

  • Food safe level 1
  • Serving it right certificate
  • World host customer service certification
  • Computer literate, fast, accurate keyboard skills
  • Excellent communication skills, written and oral
  • Organizational Skills
  • Inventory Control
  • Strategic Selling
  • Quality Assurance
  • Payment Processing
  • Customer Needs Assessment
  • Product Sales
  • Flexible and adaptable
  • Multitasking Abilities

Languages

English
Native or Bilingual

Additional Information

References

Childcare Una Conrad- 250-376-7678

Instinct Adornment- Shanda Pelton (Manager)-250-377-3877

Torrid- Brittany (Assistant manager)- 250-800-2985


Timeline

Retail Keyholder

Torrid Clothing Store
03.2024 - Current

Small Business Owner

Self-Employed
03.2020 - Current

Client Service Associate

Instinct Adornment
06.2018 - 03.2020

House keeping

Travel lodge kamloops
04.2015 - 07.2015

Child care

Private in-home care
01.2009 - 01.2014

Kitchen experience

BG Urban Cafe

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Jess Jansen