Jess Jansen
Kamloops,BC
Summary
Enthusiastic Sales Clerk bringing 5 years of retail experience. Knowledgeable in money handling, merchandising, and customer service.
Overview
15
15
years of professional experience
Work History
retail experience
Ardenes
- Building customer rapport and providing a good customer service experience
- Taking in new shipments
- Working independently.
- Tagged and prepared new merchandise for retail sales.
- Pulled inventory to meet retail and wholesale order requirements.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Informed guests of appropriate products available to increase retail sales.
Till experience
The zoo
- Cleaning
- Answering customer questions and concerns
- Providing a good experience for customers
- Balancing till every morning
- General knowledge of smoke products sold in the back room/smoke shop
- Taking shipment orders and stocking product.
Kitchen experience
BG urban café and personal experience
- Serving customers
- Grill and prep cook
- Precise time management
- Multi-tasking, handling multiple orders and customers at a time
- Self-taught ability to follow recipes
- Knowledge of different cooking types and style.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Processed orders and sent to kitchen employees for preparation.
Small Business Owner
Self-Employed
03.2020 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Client Service Associate
Instinct Adornment
06.2018 - 03.2020
- Communicated with clients regarding account services, statements, and balances.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Maintained and managed customer files and databases.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
House keeping
Travel lodge kamloops
04.2015 - 07.2015
- Precise time management skills
- Providing services to people in a timely manner
- Cleaning, organizing and sanitizing properly within time limits
- Working independently
- Staying organized and creating ways to get things done as efficiently as possible
- Ability to maintain a fast-paced work ethic.
Child care
Private in-home care
01.2009 - 01.2014
- Created meals for up to six children
- Worked with specific dietary restrictions, and allergies
- Experience with maintaining a sanitary and clean cooking environment
- Ability to adjust to change and use creative thinking to resolve issues.
Education
Skills
- Food safe level 1
- Serving it right certificate
- World host customer service certification
- Computer literate, fast, accurate keyboard skills
- Excellent communication skills, written and oral
- Organizational Skills
- Inventory Control
- Strategic Selling
Languages
English
Native or Bilingual
Additional Information
References
Childcare Una Conrad- 250-376-7678
Instinct Adornment- Shanda Pelton (Manager)-250-377-3877
Timeline
Small Business Owner
Self-Employed
03.2020 - Current
Client Service Associate
Instinct Adornment
06.2018 - 03.2020
House keeping
Travel lodge kamloops
04.2015 - 07.2015
Child care
Private in-home care
01.2009 - 01.2014
retail experience
Ardenes
Till experience
The zoo
Kitchen experience
BG urban café and personal experience
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