Summary
Overview
Work History
Education
Skills
Referencesavailable
Languages
Timeline
Generic

Jess Innes

Calgary,AB

Summary

Outgoing candidate with experience overseeing multiple tasks and managing issues successfully. Develops and maintains relationships with Clients, Carriers and Vendors. Possesses excellent problem-solving and communication skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy. Hardworking and passionate - committed to providing outstanding Customer service and assistance. Ready to help the Team achieve company goals.

Overview

26
26
years of professional experience

Work History

LTL Freight Specialist

FMi Logistics
10.2017 - Current
  • Building working relationships with Clients to foster loyalty and encourage repeat business.
  • Establish and develop strong relationships with Carriers.
  • Maintain an organized work environment, enabling efficient processing of paperwork and accurate record management.
  • Quoting Clients timely and efficiently.
  • Negotiate rates with Vendor Partners for favorable shipping conditions.
  • Observe and track shipments for timely deliveries and accurate invoicing.
  • Resolve shipment issues promptly, providing effective solutions to maintain Client trust and minimize potential issues and losses.
  • Coordinate shipments between Clients, Vendor Partners and Carriers to ensure timely delivery of shipments.
  • Resolve shipment issues promptly, providing effective solutions to maintain client trust and minimize potential losses.
  • Work with Accounting to resolve invoice disputes with Carriers.
  • Daily/Weekly Monitoring of the LTL Budget to ensure the LTL team is meeting targets and revenue.
  • Ensuring numerous daily reports are completed timely each day.
  • Generating leads and working with Sales to develop new relationships with potential Clients.
  • Work closely with FTL/Toronto Teams to ensure all clients can be serviced to the greatest of our abilities.
  • Any other duties assigned to assist the LTL Manager.

Rates and Traffic

Mustang Freightways
09.2014 - 10.2017
  • Report and assist directly with the General Manager and President.
  • Provide Support to Sales Department.
  • Prepared rate letters and other related documents.
  • Manage pricing files and implementation of rates including tariffs.
  • Work with Interline and Partner Carriers to negotiate current and onboarding rates.
  • Provide competitive freight quotes to customers over the phone and over email.
  • Assist in the daily operations of Dispatch and Operations.
  • Hired, trained and supervised Data Entry/Billing Staff.
  • Maintained a high level of productivity by efficiently managing time and prioritizing tasks.
  • Contributed to the development of new training materials, resulting in higher quality onboarding for new raters.
  • Conducted the daily rate audit to ensure accuracy and to capture all revenue.


PM Team Leader

Mustang Freightways
08.2010 - 09.2014
  • Supervise all evening staff - City Drivers, Dock Staff, Linehaul Drivers.
  • Hire and train Dock Staff and Office Support.
  • Assist in City Dispatch and Customer Service.
  • Oversee all dock operations - unloading/loading of all inbound and outbound trailers.
  • Responsible for all Linehaul schedules leaving Calgary in a timely manner.
  • Coordinating operations with all the other Terminals.
  • On call for any emergencies or situations that need my assistance.
  • Other job related duties.

Evening Operations Support

Mustang Freightways
07.2005 - 08.2010
  • Supervise, hire and train new billing staff.
  • Assisting in end of day dispatching of city drivers.
  • Customer service calls/tracing.
  • Processing of all City Drivers inbound paperwork.
  • All outbound manifesting and linehaul drivers trip sheets and paperwork.
  • Assisting the PM Team Leader in day to day tasks.
  • Other job related duties.

Biller

Mustang Freightways
08.2001 - 07.2005
  • AS400 computer system.
  • Data entry-entering invoices into system.
  • Imaging and completion of reports for all invoices and manifests.

Office Supervisor/Dispatch

Westech Mechanical
12.1998 - 08.1999
  • Answering phones and making appointments.
  • Dispatching Drivers.
  • Data entry - entering invoices in system.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.

File Clerk/Reception

Dosco Supply
02.1998 - 11.1998
  • Processing daily invoices (200-1500/day).
  • Filing of daily invoices.
  • Delivering and mailing inter and outer office mail.
  • Answering calls on switchboard.
  • Communicating effectively with customers and co-workers.
  • Ordering supplies and dealing with stationary supplier.

Education

Dangerous Goods Training
Calgary, AB
06.2024

Advanced Diploma -

Central Memorial High School
06.1996

Skills

  • Able to work under pressure
  • Experience with Supervisor and Assistant Manager roles
  • Knowledge of MS Office programs
  • Typing speed of 40 wpm
  • Confident in completing a variety of tasks in a timely manner
  • Very reliable and flexible with outstanding customer service and communication skills
  • Independent work ethics along with working well in a team setting
  • Very organized with great attention to detail
  • Logistics Coordination
  • Willingness to take on added responsibilities to meet team goals
  • Intermodal transportation
  • Freight billing
  • Hazardous Materials Handling
  • Freight Management

Referencesavailable

True

Languages

English
Full Professional

Timeline

LTL Freight Specialist

FMi Logistics
10.2017 - Current

Rates and Traffic

Mustang Freightways
09.2014 - 10.2017

PM Team Leader

Mustang Freightways
08.2010 - 09.2014

Evening Operations Support

Mustang Freightways
07.2005 - 08.2010

Biller

Mustang Freightways
08.2001 - 07.2005

Office Supervisor/Dispatch

Westech Mechanical
12.1998 - 08.1999

File Clerk/Reception

Dosco Supply
02.1998 - 11.1998

Dangerous Goods Training

Advanced Diploma -

Central Memorial High School

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