Summary
Overview
Work History
Education
Skills
Certification
References
Volunteer Experience
Timeline
Generic

Jess Gould

Corner Brook,NL

Summary

Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bar/FOH Manager

Park West
08.2023 - 03.2024
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Implemented new menu items in coordination with the chef, boosting overall sales revenue.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Elevated Wine and Cocktail Menu Development
  • Developed strong vendor relationships for better pricing negotiations, resulting in cost savings for the restaurant.
  • Social Media Development
  • Weekly Liquor Order
  • FOH Staff Tip Reports
  • Managed effective Labour Cost
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Hiring and Interviewing new candidates
  • Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.

Kitchen Manager

Boston Pizza
06.2021 - 09.2022
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.

Line Cook

Pizza Delight
01.2020 - 01.2021
  • Setting up and stocking stations with necessary supplies
  • Preparing food for service
  • Cooking menu items in cooperation with the rest of the kitchen
  • Making sure all food comes out simultaneously, in high quality and in a timely manner
  • Maintaining a very clean work area
  • Able to open and close kitchen
  • Able to operate the oven, plate/box orders on busy nights.

Cooks Assistant

Ivy Durley Place
01.2016 - 01.2019
  • Prepared tables for meals
  • Prepared meals, snacks and desserts
  • Served meals
  • Cleaned dining room after meals
  • Responsible for completing grocery list weekly
  • Always ensuring residences were happy and well taken care of.

Education

Level III High School Diploma -

Canon Richards Memorial Academy
Flower's Cove, NL

Psychology -

Memorial University of Newfoundland
05.2025

Skills

  • Proficient in MS Word, PowerPoint, Excel and other Computer Programs
  • Excellent communication and organizational skills
  • Extremely capable of working in a fast-paced environment
  • Very quick learner
  • Ability to work independently or on a team
  • Scheduling Staff
  • Complaint Handling
  • Guest Relations
  • Reservation handling
  • Promotional Events
  • Staff Management
  • Training and coaching
  • Quality Control

Certification

  • WHIMIS
  • Completion of Straits Minor Hockey
  • High Five Program
  • Unplugged Program
  • Drivers License Class 5
  • Life Guard
  • First Aid
  • Food Saftey

References

  • Sandi Noseworthy, Park West, GM, (709)-660-4312
  • Joy Hodge, Ivy Durley, CEO, (709)-456-6206

Volunteer Experience

  • Coaching Various School Sports
  • Member of the Student Council
  • Career Volunteer Hours

Timeline

Bar/FOH Manager

Park West
08.2023 - 03.2024

Kitchen Manager

Boston Pizza
06.2021 - 09.2022

Line Cook

Pizza Delight
01.2020 - 01.2021

Cooks Assistant

Ivy Durley Place
01.2016 - 01.2019

Level III High School Diploma -

Canon Richards Memorial Academy

Psychology -

Memorial University of Newfoundland

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Jess Gould