Jessica Goris
Summary
Passionate about creating lasting relationships with customers, residents, and fellow coworkers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Housekeeper
Southbridge Care Homes
05.2023 - Current
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Eliminated germs and minimized infection risk with expert resident rooms and bathroom cleanings.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Assisted in resident care to ensure residents are as comfortable as possible.
Social Media Marketer
John Howard Society Of Peterborough
04.2022 - 10.2022
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Responded to inquiries and engaged with followers to build community and support customer engagement.
- Increased user base by promoting brand awareness and launching key marketing efforts.
- Helped clients develop website portals and social media pages to promote businesses.
Customer Service Representative
Leon's Peterborough
08.2021 - 03.2022
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Customer Service Representative
TJX Companies
06.2017 - 08.2021
- Exhibited high energy and professionalism when dealing with clients and staff.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Diploma - Community & Justice Services
Fleming College
Peterborough04.2021
Diploma - Business Marketing
Fleming College
Peterborough04.2019
Skills
- Excellent Written and Oral Communication
- Money Handling Abilities
- Conflict Resolutions
- Content Curation
- Microsoft Office
- Online Content Development
- Customer Relationship Management
- Housekeeping
- Quality Patient Care
Trainings
- Bridges out of Poverty
- Boundaries Training
- Level 1: Informed Support Person
- Level 2: Bystander Intervention
- Mental Distress: Recognition and Response
Timeline
Housekeeper
Southbridge Care Homes
05.2023 - Current
Social Media Marketer
John Howard Society Of Peterborough
04.2022 - 10.2022
Customer Service Representative
Leon's Peterborough
08.2021 - 03.2022
Customer Service Representative
TJX Companies
06.2017 - 08.2021
Diploma - Community & Justice Services
Fleming College
Diploma - Business Marketing
Fleming College
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