Jesús Fuentes
Tecate
Summary
Dynamic professional with extensive experience at Fuentes Trucking, Inc., excelling in customer service and conflict resolution. Proven ability to enhance team performance and streamline operations, achieving significant reductions in response times. Skilled in data entry and route planning, consistently meeting call metrics while fostering strong customer relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dispatcher/Sales
Fuentes Trucking, Inc.
24013 Delonge Ln, Tecate, CA 91980-3903
03.2013 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Reduced response times to emergency situations, coordinating effectively with multiple agencies.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Enhanced team morale by fostering supportive and collaborative work environment.
Sales Associate
Wild Bill's Inc.
El Cajon, CA 92021
12.2012 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Steele Canyon Charter High School
12440 Campo Rd, Spring Valley, CA 9197806-2013
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Stress tolerance
- Time management
- Prioritizing calls
- Problem-solving
- Route planning
- Customer relationship management
- Maintaining call metrics
- Work order management
- Conflict resolution
- Multitasking and organization
Certification
- Microsoft Office Specialist (MOS) Certification
- CA Commerical Driver's License
Languages
Spanish
Native or Bilingual
French
Elementary
Timeline
Dispatcher/Sales
Fuentes Trucking, Inc.
03.2013 - Current
Sales Associate
Wild Bill's Inc.
12.2012 - 09.2016
High School Diploma -
Steele Canyon Charter High School