Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jesna Jose

Niagara falls,ON

Summary

Customer-focused Front Desk Supervisor with experience in hotel operations, delivering exceptional guest service and overseeing efficient front desk activities. Proficient in managing teams, resolving guest concerns, and optimizing reservations for maximum occupancy. Seeking to contribute hospitality expertise to a leading hotel in Canada.

Overview

3
3
years of professional experience

Work History

Front Desk Supervisor

Ramada Hotel
04.2024 - 12.2025
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Scheduled and assigned daily work and activities for team members.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.

Front Desk Staff Member

Taj Palace Hotel
09.2022 - 03.2023
  • Coordinated group bookings, ensuring smooth arrivals and departures for large parties of guests.
  • Maintained accurate inventory of room availability, updating reservation system as needed to prevent overbooking issues.
  • Increased customer loyalty by addressing concerns promptly and professionally.

Education

Associate of Science - Photonics Engineering Technician

Niagara College
Welland, None
04-2025

Bachelor of Science - Physics

MES College
Kerala, India
04-2022

Skills

  • Time management
  • Guest relations
  • Reservations management
  • Problem-solving skills

Additional Information

  • Eligible to work in Canada (Study Permit)
  • Available to work flexible shifts, including weekends and holidays

Timeline

Front Desk Supervisor

Ramada Hotel
04.2024 - 12.2025

Front Desk Staff Member

Taj Palace Hotel
09.2022 - 03.2023

Associate of Science - Photonics Engineering Technician

Niagara College

Bachelor of Science - Physics

MES College
Jesna Jose