Jesna Jose
Niagara falls,ON
Summary
Customer-focused Front Desk Supervisor with experience in hotel operations, delivering exceptional guest service and overseeing efficient front desk activities. Proficient in managing teams, resolving guest concerns, and optimizing reservations for maximum occupancy. Seeking to contribute hospitality expertise to a leading hotel in Canada.
Overview
3
3
years of professional experience
Work History
Front Desk Supervisor
Ramada Hotel
04.2024 - 12.2025
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Front Desk Staff Member
Taj Palace Hotel
09.2022 - 03.2023
- Coordinated group bookings, ensuring smooth arrivals and departures for large parties of guests.
- Maintained accurate inventory of room availability, updating reservation system as needed to prevent overbooking issues.
- Increased customer loyalty by addressing concerns promptly and professionally.
Education
Associate of Science - Photonics Engineering Technician
Niagara College
Welland, None04-2025
Bachelor of Science - Physics
MES College
Kerala, India04-2022
Skills
- Time management
- Guest relations
- Reservations management
- Problem-solving skills
Additional Information
- Eligible to work in Canada (Study Permit)
- Available to work flexible shifts, including weekends and holidays
Timeline
Front Desk Supervisor
Ramada Hotel
04.2024 - 12.2025
Front Desk Staff Member
Taj Palace Hotel
09.2022 - 03.2023
Associate of Science - Photonics Engineering Technician
Niagara College
Bachelor of Science - Physics
MES College
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