Jesline George
Winnipeg,MB
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Health Unit Clerk position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
customer service associate
Walmart Canada
11.2021 - Current
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Participated in cross-functional teams to address complex customer concerns, resulting in prompt resolution of issues.
- Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Student Nurse
Credit Valley Hospital
09.2019 - 04.2020
- Enhanced patient care by accurately documenting vital signs, medical histories, and relevant information.
- Administered medications and treatments as prescribed, ensuring patient safety and wellbeing.
- Collaborated with interdisciplinary healthcare teams to develop and implement personalized care plans for patients.
- Provided compassionate care to diverse patient populations, promoting comfort and satisfaction throughout their treatment journey.
- Assisted in conducting physical assessments to identify potential health concerns and inform appropriate interventions.
- Demonstrated proficiency in utilizing electronic medical records systems for accurate documentation of patient information.
- Facilitated effective communication between patients, families, and healthcare team members to ensure optimal outcomes.
- Applied critical thinking skills to identify changes in patient conditions, initiating timely interventions as needed.
- Performed wound care procedures using proper sterile techniques to promote healing and prevent infection complications.
- Expanded knowledge of evidence-based nursing practices through continued education opportunities such as workshops, conferences, and online courses.
- Contributed towards a positive work environment by maintaining open lines of communication with colleagues at all levels of the organization.
- Supported efficient operations during clinical rotations by completing assigned tasks promptly while adhering to established guidelines.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Worked alongside experienced nursing professionals to learn new procedures.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Registered Nurse
Medical Trust Hospital
01.2010 - 04.2012
- Enhanced patient care by conducting thorough assessments and promptly addressing critical needs.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
- Collaborated with multidisciplinary teams for optimal patient outcomes during high-stress situations.
- Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
- Administered appropriate medications and treatments, ensuring accurate dosage and timely delivery for improved patient health.
- Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
- Improved patient safety by adhering to infection control protocols and maintaining a clean work environment.
- Expedited treatment plans by interpreting diagnostic tests accurately and collaborating with physicians on appropriate interventions.
- Mentored new nursing staff in emergency room procedures and techniques, promoting team cohesion and a supportive learning atmosphere.
- Ensured continuity of care by thoroughly documenting vital information in electronic health records systems for seamless transitions between healthcare providers.
- Optimized resource utilization in the ER by managing supplies inventory levels and identifying opportunities to reduce waste.
- Promoted collaboration among interdisciplinary teams through regular participation in meetings, sharing insights from clinical practice experiences.
- Updated personal nursing knowledge through continuing education courses, staying current on best practices in emergency medicine.
- Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
- Educated patients and families on post-discharge care instructions, promoting adherence to prescribed regimens for improved health outcomes at home.
- Participated in quality improvement initiatives within the emergency department, contributing ideas for process enhancements based on clinical experiences and patient feedback.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Education
Health Unit Clerk Certificate - Health Care
St James-Assiniboia Continuing Education
Winnipeg, MB01.2024
No Degree - Pathway For Internationally Educated Nurses
George Brown College
Toronto, ON04.2020
Bachelor of Science - Nursing
NITTE Usha Institute of Nursing Science
Mangalore, India09.2009
Skills
- Regulatory Compliance
- Clerical Support
- Customer Support
- Medical Records Management
- Data entry proficiency
- Healthcare Software Knowledge
- Strong Organizational Abilities
- Professionalism and Ethics
- Resourcefulness and Initiative
- HIPAA Compliance Understanding
- Medical Terminology
- Data Entry
- Documentation Review
- Electronic Recordkeeping
- Prescription Refills
- BLS Certified
- Analytical Thinking
- Teamwork and Collaboration
- Medical Charting
- Multitasking
- Organization and Time Management
- Continuous Improvement
Languages
English
Full Professional
Timeline
customer service associate
Walmart Canada
11.2021 - Current
Student Nurse
Credit Valley Hospital
09.2019 - 04.2020
Registered Nurse
Medical Trust Hospital
01.2010 - 04.2012
Health Unit Clerk Certificate - Health Care
St James-Assiniboia Continuing Education
No Degree - Pathway For Internationally Educated Nurses
George Brown College
Bachelor of Science - Nursing
NITTE Usha Institute of Nursing Science
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