JESLIN JAMES

• Perform Quality Control checks for products manufactured by Erie Meat Products Ltd
• Perform line checks of manufactured products such as appearance, weight, label check, packaging material and ingredients

Answered incoming calls from customers and provided assistance with inquiries, concerns, and requests.
Handled customer complaints and resolved issues promptly and courteously.
Met or exceeded performance metrics for call quality, and customer satisfaction.

• Handle inbound and outbound customer calls professionally and efficiently.
• Listen actively to customer concerns and address them promptly.
• Provide accurate information about products and services.
• Resolve customer complaints and escalate issues as needed.