Summary
Overview
Work History
Education
Skills
Timeline
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Jesika Young

Folsom

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

8
8
years of professional experience

Work History

Assistant Community Manager

USA Multifamily Management
12.2024 - Current
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
  • Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.

Assistant Manager, Customer Service

Jubilee Zoo
11.2017 - 01.2024
  • Provided exceptional support to management, assisting in daily operations and decision-making processes.
  • Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
  • Created a positive work environment for staff members, promoting teamwork and employee morale.
  • Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
  • Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
  • Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
  • Maintained high-quality standards with regular employee training and performance evaluations.
  • Conducted regular evaluations of team performance to identify areas for improvement and implement necessary changes.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Established team priorities, maintained schedules and monitored performance.

Education

High School Diploma -

Pathways in Education
Shreveport, LA
05-2020

Skills

  • Website management
  • Event planning
  • Yardi software proficiency
  • Hospitality and accommodation
  • Schedule planning
  • Daily operations oversight
  • Property tours
  • Calendar management
  • Problem-solving
  • Time management
  • Customer service
  • Multitasking and organization
  • Strategic planning
  • Cleaning protocols
  • Patience and tolerance
  • Pet handling
  • Animal enrichment
  • Exercising and playing
  • Animal handling
  • Attention to detail
  • Teamwork and collaboration
  • Dependable and responsible
  • Decision-making
  • Critical thinking

Timeline

Assistant Community Manager

USA Multifamily Management
12.2024 - Current

Assistant Manager, Customer Service

Jubilee Zoo
11.2017 - 01.2024

High School Diploma -

Pathways in Education

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Jesika Young