Jesika Murphy
Hammonds Plains,NS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Front Desk/Housekeeping Attendant
The Hilton Garden Inn
10.2022 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
- Managed customer transactions, prepared daily deposits, updated files, processed registrations and maintained public records.
- Attended to front office needs by greeting visitors and providing assistance.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees, and payments.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and enthusiastically greeted callers.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Volunteer
Atlantic Hockey Group
01.2018 - 09.2022
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Metro West Force Hockey Organization
Time Keeper
01.2018 - 08.2022
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Prep Line Cook
IHOP
10.2021 - 06.2022
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Placed food trays over food warmers for immediate service or stored in refrigerated storage cabinets.
Volunteer
Finngoalie
04.2017 - 06.2022
- Assisted with special events and programs.
- Represented organization positively and professionally while providing community with much-needed services.
- Used strong interpersonal communication skills to convey information to others.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Cashier
The Chickenburger
03.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Volunteer
Bedford Minor Hockey
01.2019 - 06.2021
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
Education
Bachelor of Arts - Education/Child & Youth
Mount Saint Vincent University
Halifax, NS06.2026
High School Diploma -
Charles P. Allen High School
Bedford, NS06.2022
Skills
- Credit Card Payment Processing
- Active Listening
- Retail Sales Customer Service
- Customer Relations
- Critical Thinking
- Cultural Sensitivity
- Service Standard Compliance
- Understanding Customer Needs
- Team Development
Languages
English
Native or Bilingual
Timeline
Front Desk/Housekeeping Attendant
The Hilton Garden Inn
10.2022 - 09.2023
Prep Line Cook
IHOP
10.2021 - 06.2022
Cashier
The Chickenburger
03.2021 - 10.2021
Volunteer
Bedford Minor Hockey
01.2019 - 06.2021
Volunteer
Atlantic Hockey Group
01.2018 - 09.2022
Metro West Force Hockey Organization
Time Keeper
01.2018 - 08.2022
Volunteer
Finngoalie
04.2017 - 06.2022
Bachelor of Arts - Education/Child & Youth
Mount Saint Vincent University
High School Diploma -
Charles P. Allen High School
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