Jesika Mourani
Mississauga
Summary
Detail-oriented and highly versatile Operations & Administrative Leader with extensive experience supporting executive teams across administration, finance, HR, and project coordination. Skilled in optimizing organizational workflows, managing complex executive schedules, handling sensitive financial reconciliations, and driving operational efficiency. Recognized for proactive problem-solving, executive-level decision support, and seamless cross-functional collaboration with leadership teams and stakeholders. Proven ability to balance strategic initiatives with day-to-day operations in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Operations & Administration Lead | Executive Support, AP/AR, HR, Payroll & Financial Reconciliations
AGMD Group Inc. / Promo Guyz / Lakshmi Ji Logistics
01.2024 - Current
- Provide comprehensive executive-level support to senior leadership, managing high-volume calendar coordination, strategic priorities, confidential correspondence, and project oversight.
- Lead accounts payable and receivable functions, ensuring timely invoice processing, vendor communication, payment scheduling, and maintenance of clean financial records across multiple divisions.
- Conduct weekly and monthly financial reconciliations, collaborating with external accountants and internal leadership to ensure regulatory compliance and financial accuracy.
- Oversee full-cycle payroll administration, including timesheet management, commission calculations, CRA remittances, and benefits tracking, while upholding strict confidentiality protocols.
- Manage the end-to-end employee lifecycle: onboarding, orientation, policy acknowledgment, documentation compliance, and offboarding, ensuring adherence to Employment Standards Act (ESA) and internal HR best practices.
- Apply expertise from the Human Resources Fundamentals Certification (CFIB) to develop HR forms, onboarding packages, employment policies, and compliance initiatives aligned with current labor regulations.
- Spearhead Health & Safety compliance initiatives, leveraging formal certification to oversee employee safety training, WSIB reporting, workplace inspections, and health and safety policy enforcement.
- Draft, edit, and format executive-level presentations, internal policies, board reports, and confidential documentation, ensuring clarity, professionalism, and alignment with organizational goals.
- Coordinate all aspects of domestic and international travel logistics, preparing detailed itineraries and handling last-minute changes with efficiency and discretion.
- Implement operational process improvements across departments, optimizing workflows, reducing redundancies, and enhancing interdepartmental communication.
- Maintain meticulous administrative, financial, and HR records, supporting budget forecasting, operational audits, and strategic planning initiatives.
- Serve as a key liaison between executive leadership, internal teams, vendors, and external partners, ensuring seamless communication and organizational alignment.
Medical Office Administrator & Physician Assistant
Marketplace Medical Centre
07.2023 - 01.2024
- Managed high-volume patient scheduling and front-office operations, ensuring efficient workflow and excellent patient care delivery.
- Handled confidential patient medical records, adhering to PHIPA and regulatory standards for data security and compliance.
- Coordinated multidisciplinary physician schedules, optimizing appointment distribution and reducing wait times.
- Delivered technical support for EMR (Electronic Medical Record) systems, troubleshooting access issues and training staff on best practices.
Executive Assistant to CEO
Mortgage Associates Ontario Inc.
01.2023 - 07.2023
- Provided comprehensive executive support including calendar management, internal communications, project tracking, and administrative oversight.
- Led special commercial projects, collaborating with external stakeholders to drive timely project completion and client satisfaction.
- Analyzed and synthesized mortgage and financial data to assist leadership in strategic planning and investment decisions.
- Developed and deployed workflow automation tools to optimize internal operational processes, reducing administrative redundancies.
Unit Clerk - Cardiology and General Medicine Units
Credit Valley Hospital
11.2021 - 12.2022
- Managed unit-level administrative functions, including physician scheduling, transcription of medical orders, and insurance verification.
- Acted as a key liaison between healthcare teams, patients, and families, ensuring clear communication and seamless patient care coordination.
- Maintained accuracy of medical records and facilitated timely documentation flow within high-pressure clinical settings.
Education
Bachelor of Science (BSc) - Biomedical Sciences
York University
Toronto, ONSkills
- Executive Operations Management
- Financial Management
- Human Resources Administration
- Health & Safety Compliance
- Process Improvement
- Technical Proficiency
- Confidential Information Handling
- Time & Priority Management
- Coaching and mentoring
- Organizational development
- Innovation management
- System improvement
- Corporate communications
- Operations management
- International business
- Market planning
- Human resources management
- Policy administration
- Interpersonal skills
- Problem resolution
- Team building
- Negotiation
- Revenue growth
- MS office
Skills And Core Competencies
- Executive Operations Management: Strategic calendar planning, stakeholder communications, project administration
- Financial Management: AP/AR oversight, payroll administration, financial reporting, reconciliations
- Human Resources Administration: Employee onboarding, policy management, compliance coordination, certified HR fundamentals
- Health & Safety Compliance: Certified in workplace health and safety standards; employee training and onboarding compliance
- Process Improvement: Workflow streamlining, operational efficiency enhancements, cross-team collaboration
- Technical Proficiency: Microsoft Office Suite (Excel, Word, Outlook, PowerPoint), QuickBooks, Xero, EMR software, project management tools
- Confidential Information Handling: Discretion, compliance with PHIPA, PIPEDA, and CRA standards
- Time & Priority Management: Multitasking across projects with strict attention to deadlines and executive objectives
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Operations & Administration Lead | Executive Support, AP/AR, HR, Payroll & Financial Reconciliations
AGMD Group Inc. / Promo Guyz / Lakshmi Ji Logistics
01.2024 - Current
Medical Office Administrator & Physician Assistant
Marketplace Medical Centre
07.2023 - 01.2024
Executive Assistant to CEO
Mortgage Associates Ontario Inc.
01.2023 - 07.2023
Unit Clerk - Cardiology and General Medicine Units
Credit Valley Hospital
11.2021 - 12.2022
Bachelor of Science (BSc) - Biomedical Sciences
York University
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