Jesicca Pagulayan
Calgary,AB
Summary
Service-centric Restaurant Supervisor with 3 years of experience overseeing operations of diverse food services establishments. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
5
5
years of professional experience
Work History
Restaurant Supervisor
JVs Grill and Garden Resort (Bar and Grill)
2022.01 - Current
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, and top service standards.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Exhibited a thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest
- Optimize profits by controlling food, beverage and labor costs on a daily basis
- Collaborated with the executive chef to analyze and approve all food and beverage selections.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Minimized loss and misuse of equipment through proper supervision and staff training.
Restaurant Staff
JVs Grill and Garden Resort (Bar and Grill)
2019.08 - 2021.12
- Prepared restaurant tables with special attention to sanitation and order
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to increased sales by upselling menu items and promoting daily specials.
- Trained new employees on restaurant procedures, policies, and customer service standards.
- Handled high-pressure situations with composure, resolving customer complaints professionally and effectively.
Education
Bachelor of Science - Hotel, Restaurant And Tourism Management
Isabela State University-Main Campus
Echague, Isabela2019
High School Diploma -
Banquero Integrated School
Reina Mercedes, Philippines2015
Skills
- Customer Service
- Team Coordination
- Hospitality
- Guest Relations
- Restaurant policies and procedures
- Reservation handling
- Operational Efficiency
- Greeting and Seating Guests
- Menu Planning
- Timesheet Organization
Languages
English
Native or Bilingual
Timeline
Restaurant Supervisor
JVs Grill and Garden Resort (Bar and Grill)
2022.01 - Current
Restaurant Staff
JVs Grill and Garden Resort (Bar and Grill)
2019.08 - 2021.12
Bachelor of Science - Hotel, Restaurant And Tourism Management
Isabela State University-Main Campus
High School Diploma -
Banquero Integrated School
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