Jesi Angeline Mallari
Calgary,AB
Summary
Detail-oriented with extensive experience in customer service. Troubleshoots highly technical, complex issues with ease and patience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Technical Support Representative - Medical Device
Dexcom
11.2019 - 10.2023
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Offered assistance in implementing and developing training programs.
Technical Support Representative - Consumer Electronics
Concentrix
03.2017 - 01.2019
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Responded to customer inquiries and provided technical assistance over the phone.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Service Delivery Manager - Telecommunications
Sykes Asia, Inc.
08.2009 - 01.2017
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Worked with vendors to make sure that the Service Level Agreement is met.
- Created comprehensive reporting systems that tracked service delivery progress transparently and efficiently.
Education
Bachelor of Science - Nursing
Arellano University
2009
Bachelor of Science - Nursing
Far Eastern University
2006
Secondary -
Juan Sumulong Memorial Junior College
2004
Skills
- Strong verbal and personal communication skills
- Problem analysis, use of judgment and ability to solve problems efficiently
- Adaptability and ability to work under pressure
- Technical Support expertise
Status
Open Work Permit Holder
Timeline
Technical Support Representative - Medical Device
Dexcom
11.2019 - 10.2023
Technical Support Representative - Consumer Electronics
Concentrix
03.2017 - 01.2019
Service Delivery Manager - Telecommunications
Sykes Asia, Inc.
08.2009 - 01.2017
Bachelor of Science - Nursing
Arellano University
Bachelor of Science - Nursing
Far Eastern University
Secondary -
Juan Sumulong Memorial Junior College
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