Jesenia Sandoval
Los Angeles
Summary
Proven in enhancing operational efficiency and customer satisfaction at Dollar Tree, I excel in inventory management and problem-solving. My adeptness in staff supervision and fostering customer relations led to a significant reduction in discrepancies and an uptick in sales, showcasing my ability to drive performance and quality.
Experienced with administrative support, including scheduling and document management. Utilizes strong organizational skills to maintain efficient office operations. Knowledge of effective communication and teamwork principles.
Overview
5
5
years of professional experience
Work History
Manager's Assistant
Dollar Tree
08.2020 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed filing system, entered data and completed other clerical tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Sales Associate
Big 5 Sporting Goods
01.2020 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Education
Associate Degree In Education -
East Los Angeles College
Anime Ralph High School
Skills
- Customer service
- Money handling
- Staff training and development
- Staff supervision
- Sales strategies
- Team motivation
- Inventory management
- Customer relations
- Workload management
- Problem-solving
- Time management
- Adaptability and flexibility
- Verbal and written communication
- Reporting and documenting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager's Assistant
Dollar Tree
08.2020 - Current
Sales Associate
Big 5 Sporting Goods
01.2020 - 08.2024
Associate Degree In Education -
East Los Angeles College
Anime Ralph High School
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