Jesenia Murphy
Lompoc
Summary
Super dedicated Customer-focused professional with 3+ years of experience in the customer service; enjoys building relationships with the customers! Loves collaborating with teams or having individual tasks and always willing to learn to improve knowledge to move up in the company. Experienced in cash handling, nightly deposits, and closing/opening store duties. Extremely hard working and reliable - always willing to try to come up with a solution no matter what the situation and also well working in fast paced environments!
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
Lompoc
09.2025 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Operated point-of-sale system, ensuring smooth and efficient customer transactions.
- Provided exceptional customer service by engaging with patrons warmly.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Assisted in creating a welcoming atmosphere through effective communication skills.
- Provided prompt and professional responses to customer inquiries, fostering positive interactions.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Customer Experience Manager
Five Below
Lompoc
08.2022 - 09.2025
- Resolved customer issues to ensure satisfaction and maintain a positive shopping experience.
- Building relationships with customers to encourage repeat business
- Collaborated with team members to achieve store goals, fostering a supportive and high-performing work environment
- Assist customers on sales floor
- Handled cash transactions accurately during customer purchases.
- Knows how to process returns
- Knows how to close payroll
- Stocking and receiving inventory; freight experience
- Inventory and replacing stock in system
- Procured supplies to ensure adequate stock levels.
- Oversaw office tasks to enhance managerial efficiency.
- Performed cleaning and organizing duties to enhance store appearance.
- Supported opening of three new store locations and managed inventory across multiple stores.
- Experience in donations and setting up visual displays to push certain merchandise
Post Construction Clean up
Crystal Dove Cleaning Co.
08.2020 - 08.2020
- Removed dust and residue from surfaces to create a welcoming environment for clients and visitors.
- Utilized cleaning equipment and chemicals safely, ensuring compliance with industry regulations and best practices.
- Conducted regular inspections of facilities, identifying areas for improvement and addressing concerns promptly.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Maintained positive client relationships by promptly responding to requests and feedback.
- Collaborated with colleagues to complete large-scale projects on time, ensuring client satisfaction.
- Used time management and efficient cleaning methods to meet deadlines.
Babysitter
N/A
04.2017 - 07.2019
- Planned engaging outings and activities that fostered children's creativity and enjoyment.
- Prepared nutritious meals and snacks while accommodating dietary restrictions.
- Communicated effectively with parents regarding children's progress and daily activities.
- Maintained a clean and organized environment, maintaining hygiene and safety standards.
- Adapted quickly to children's needs, providing support in various situations.
- Formed positive relationships with children, gaining trust and comfort in care settings.
- Reassured children during distress, providing emotional support that enhanced their comfort and security.
- Provided assistance with bathing, dressing, and teeth brushing during bedtime preparation.
Education
High School Diploma -
Cabrillo High School
Lompoc, CA06-2022
Bartending
Local Bartending School
Lompoc, CASkills
- Customer empathy
- Recruiting and onboarding
- Decision-making skills in difficult situations
- Relationship building
- Strategic innovation
- Teamwork and collaboration skills
- Problem-solving skills
- Multi-tasking strength
- Reliability
- Cash handling and closing deposit experience
- Experience stocking and receiving inventory
- Stock replenishment
- Soft selling
- Safe food handling practices
- Quality control
- Order taking
- Beverage preparation
- Adaptability
- Attention to detail
Timeline
Barista
Starbucks
09.2025 - Current
Customer Experience Manager
Five Below
08.2022 - 09.2025
Post Construction Clean up
Crystal Dove Cleaning Co.
08.2020 - 08.2020
Babysitter
N/A
04.2017 - 07.2019
High School Diploma -
Cabrillo High School
Bartending
Local Bartending School