Jesenea Miron
Moreno Valley
Summary
Dynamic with expertise in customer relations and appointment scheduling. Demonstrates strong organizational skills and effective communication, ensuring a welcoming environment and seamless office operations.
Efficient with a proven track record in office administration and client relations. Recognized for exceptional multitasking abilities, strong verbal and written communication skills, and a dedication to improving workflow and customer satisfaction.
Detail-oriented professional skilled in managing front desk operations and enhancing office efficiency. Strong background in customer service, data entry, and appointment coordination, committed to fostering positive client interactions and supporting organizational goals.
Overview
4
4
years of professional experience
Work History
Receptionist
Global Metal Recycling
Riverside, CA
10.2025 - 03.2026
- Managed front desk operations, ensuring efficient handling of incoming calls and visitor inquiries.
- Coordinated appointment scheduling for clients and staff, optimizing daily workflow.
- Maintained accurate records of communications and office activities using CRM software.
- Assisted in processing customer orders and queries, enhancing service delivery quality.
- Supported administrative tasks, contributing to overall office efficiency and organization.
- Developed and maintained positive relationships with clients through exceptional customer service skills.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Reception Manager
Staybridge Suites Hotel
Norco, LA
12.2024 - 10.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Supervised reception staff, providing training and support to enhance team performance.
- Developed and implemented efficient scheduling systems for front desk coverage.
- Resolved guest inquiries and complaints promptly, maintaining high customer satisfaction levels.
- Coordinated communication between departments to ensure smooth hotel operations.
- Monitored inventory of office supplies, managing procurement to reduce costs effectively.
- Fostered a welcoming atmosphere for guests upon arrival by maintaining a clean reception area and ensuring prompt assistance from staff members when needed.
- Maintained a professional image of the real estate office by keeping reception areas clean, organized, and welcoming to visitors.
Accountant Manager
Hampton Inn By Hilton
Moreno Valley, CA
01.2022 - 12.2024
- Managed month-end close processes, ensuring timely and accurate financial reporting.
- Supervised team in daily accounting operations, enhancing workflow efficiency and accuracy.
- Implemented new accounting software, streamlining data entry and improving reporting capabilities.
- Developed training materials for staff, fostering a culture of continuous improvement and knowledge sharing.
- Conducted regular audits to ensure compliance with internal policies and external regulations.
- Collaborated with department heads to develop budgets, aligning financial goals with operational strategies.
- Implemented tax strategies that minimized liabilities while maintaining compliance with regulations.
Education
High School Diploma -
Valley View High School
Moreno ValleySkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling
- Greeting and seating clients
- Office administration
- File management
- Mail handling
- Multi-line telephone operation
Languages
English.
Full Professional
Spanish
Full Professional
Timeline
Receptionist
Global Metal Recycling
10.2025 - 03.2026
Reception Manager
Staybridge Suites Hotel
12.2024 - 10.2025
Accountant Manager
Hampton Inn By Hilton
01.2022 - 12.2024
High School Diploma -
Valley View High School