Jesen Karunanithi
Brampton,Canada
Summary
Dynamic and customer-focused Hotel Front Desk Receptionist with a diverse background in event management, data analysis, and media assistance. Proven ability to deliver exceptional guest experiences, manage multiple tasks efficiently, and support team objectives. Skilled in handling bookings, coordinating events, and utilizing data insights to enhance service quality. Strong interpersonal and organizational skills with a dedication to creating memorable guest experiences.
Overview
4
4
years of professional experience
Work History
Media Assistant
StellarProperty.ca
11.2024 - Current
- Supported media campaigns by organizing content, coordinating social media posts, and assisting in video editing
- Maintained digital archives and ensured smooth communication between departments
Event Manager
Thivya Mahal
Jaffna, Sri Lanka
02.2021 - 12.2024
- Greeted guests with a warm and professional demeanor, ensuring exceptional first impressions
- Managed check-ins, check-outs, and reservations with accuracy using hotel management software
- Handle guest inquiries, provide personalized recommendations, and resolve concerns efficiently
- Coordinate with housekeeping, maintenance, and other departments to meet guest requests
- Maintained accurate records of transactions, room availability, and special requests
- Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
Education
Advanced Diploma -
Data Analytics
12.2024
Ontario Secondary School Graduate -
Skills
- Excellent customer service and communication
- Multitasking and time management
- Hotel management software (eg, OPERA, Cloudbeds)
- Event planning and coordination
- Data analysis tools (Excel, Google Analytics)
- Media support and content creation
References
Available upon request
Achievements
- Leveraged data analytics to optimize hotel operations by analyzing reservation and occupancy trends, evaluating room rates, and forecasting demand to enhance revenue strategies.
- Identified guest behavior patterns and feedback trends to improve service quality and guest satisfaction.
- Monitored key performance metrics such as Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR) to drive informed decision-making and maximize profitability.
Timeline
Media Assistant
StellarProperty.ca
11.2024 - Current
Event Manager
Thivya Mahal
02.2021 - 12.2024
Advanced Diploma -
Data Analytics
Ontario Secondary School Graduate -
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