Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operation.
Hi, I’m
JERUSHA PANNEER CHELLAN
740 Edward Street South, Thunder Bay,ON
Summary
Overview
7
years of professional experience
1
Certification
Work History
Current River Family Dental, Thunder Bay, ON
Dental Administrative Assistant
2020.07 - Current (4 years & 2 months)
Job overview
- Greet patients and answer their questions/concerns and direct them appropriately
- Assist dentists with their day-to-day dental procedures
- Prepare, edit and proofread correspondence, invoices and reports in order to represent to the office manager
- Submit insurance claims to the companies for the treatments provided
- Co-ordinate flow of information amongst the team members
- Maintain office filing systems and operate various dental office software effectively
- Sterilizing instruments and patient record management
- Communicated with patients with compassion while keeping medical information private.
St. Joseph Care Group , Thunder Bay, ON
Resident Home Worker
2018.06 - 2020.06 (2 years)
Job overview
- Provide care and companionship for individuals who live in long-term care
- Assist residents with feeding and mobility
- Diet monitoring and attend to their needs
- Engage in recreational activities with the residents.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Real Canadian Superstore , Thunder Bay, ON
Customer Service Representative
2017.09 - 2020.01 (2 years & 4 months)
Job overview
- Greet customers and answer phone calls
- Manage cash flow and help checkout purchase
- Issue refunds, receipts, change or tickets
- Redeeming stamps and coupons
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Mentored new employees on procedures and policies to maximize team performance.
Je Nesam Hospital, Chennai, India
Resident Dentist
2016.10 - 2017.08 (10 months)
Job overview
- Perform diagnosis, radiological procedures, and formulated treatment plans on patients with general dental problems
- Perform treatment procedures including restorations, extraction, Root canal treatments of both anterior and posterior teeth, Oral prophylaxis, Construction of simple removable orthodontic appliances, removable prosthesis and complete dentures and restorations
- Involve in providing primary dental services in my locality including all aspects of dentistry
- Attend to majority of emergency patients and provided immediate relief of dental pain
- Organize and conduct community education awareness and treatment camps on dental hygiene and overall health in remote areas.
- Consulted patients to explain treatment plan details and information about upcoming dental procedures.
- Followed up with patients after procedures for proper pain management.
- Delivered compassionate care and calmed anxious patients.
- Referred patients to specialists for wisdom teeth removal, braces and other procedures.
Amazon India, Chennai
Data Associate
2016.10 - 2017.08 (10 months)
Job overview
- Transcribing and annotating high-priority deliverables
- Translating established guidelines into daily work practices
- Contributing process improvements to reduce handling time and improve output
- Handling unique date analysis requests from a range of date customers
- Proactively identify and resolve strategic issues that may impact the team’s ability to achieve the goals.
- Created spreadsheets or other documents using data from internal or external sources.
- Extracted information from documents to verify correctness.
- Collected business intelligence data from industry reports, public information or purchased sources.
Education
Confederation College Thunder Bay, ON
Ontario Certificate from Dental Assisting Level I and II
05.2019
University Overview
Confederation College of Applied Arts And Technology Thunder Bay, ON
Post Graduate Diploma from Leadership for Healthcare professionals
05.2018
University Overview
SRM University Chennai, India
Bachelor of Dental Surgery
09.2015
University Overview
Skills
- MS Office
- Registered Dental Assistant License
- Verbal and Written Communication
- Service Oriented
- Patient Services
- Pleasant Speaking Voice
- Friendly and Outgoing
- Issue Resolution
- Punctual and Reliable
- Phone and Email Etiquette
- Mobility Assistance
- Community Activities
- Public Speaking
References
References
Reference: Upon RequestCertification
First Aid and CPR certificate
Nonviolent crisis intervention training
WHMIS
Infection Control
Fire safety and emergency Codes
Smart Serve
Volunteer
Volunteer
- Guest experience- Redwood Park Church, Thunder Bay 2020-2021
- Spiritual formation and small groups coordinator- URYM, Chennai, India 2015-2017
Timeline
Dental Administrative Assistant
Current River Family Dental
2020.07 - Current (4 years & 2 months)
Resident Home Worker
St. Joseph Care Group
2018.06 - 2020.06 (2 years)
Customer Service Representative
Real Canadian Superstore
2017.09 - 2020.01 (2 years & 4 months)
Resident Dentist
Je Nesam Hospital
2016.10 - 2017.08 (10 months)
Data Associate
Amazon India
2016.10 - 2017.08 (10 months)
Confederation College
Ontario Certificate from Dental Assisting Level I and II
Confederation College of Applied Arts And Technology
Post Graduate Diploma from Leadership for Healthcare professionals
SRM University
Bachelor of Dental Surgery
First Aid and CPR certificate
Nonviolent crisis intervention training
WHMIS
Infection Control
Fire safety and emergency Codes
Smart Serve
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