Jerusha Daniel
Spruce Grove
Summary
Driven and decisive professional offering several years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements hr strategies and initiatives aligned with overall business strategy.
Overview
17
17
years of professional experience
Work History
Human Resources General/Finance Assistant
Bridge to Care Inc
Spruce Grove
06.2023 - Current
- Assist with the implementation of human resource policies and procedures.
- Advise and assist employees with understanding human resource policies and procedures.
- Assist with creating and posting job vacancies on approved forums.
- Review job applications and schedule interviews and assessments.
- Collect and verify candidate information, including background checks.
- Administer and process new hire paperwork, and take care of end-to-end recruitment.
- Coordinate the orientation of new employees with the Program Coordinator, Employee Development.
- Organize training and coaching, and assist with the provision of employee wellness programs and other HR services.
- Record performance, grievance, and disciplinary information.
- Assist with the termination process, including paperwork, notifications to relevant departments, and exit interviews.
- Maintain and process accurate and complete HR and employee records.
- Select relevant data and compile HR reports, including statistical summaries, charts, graphs, and surveys.
- Assist in the planning and coordination of employee events, such as recognition awards.
- Ensure a smooth flow of information between employees and Human Resources.
- Identifying errors or missing documentation provided by the client, and reporting them to the Specialist responsible for the given client, or the Payroll/HR Manager.
- Oversee day-to-day processing of payroll for employees, including the review of timesheets and computing pay in alignment with labor laws.
- Process payroll updates, adjustments, deductions, and garnishments for employee record changes, leaves of absence, insurance coverage enrollments/changes, personnel/payroll status updates, terminations, and hires issued for payroll processing.
- Set up new client profiles for invoicing.
- Identify, research, and resolve any billing variances to maintain system accuracy.
- Coordinate with FSCD case workers to discuss and modify any billing processes with respective clients.
- Compiled and analyzed financial data to support management in decision-making processes.
- Ensured confidentiality and security of financial records.
- Assisted in the identification and resolution of financial discrepancies and irregularities.
- Prepared and processed payroll.
- Prepared weekly payroll for team of salaried and hourly employees.
- Working within defined processes ensures that all payments are successfully managed in a timely manner (employee, third party, and statutory).
- Liaised with auditors during year-end audits, providing supporting documentation when necessary.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Provided support in developing new policies related to financial management.
Category Sourcing Specialist
ANZ (Australia and New Zealand Bank)
04.2021 - 05.2023
- End to end delivery of sourcing initiatives within their category and vendor segment
- Initiate the development and execution of sourcing strategies in line with category plan to drive commercial value for the business over both short and medium-term horizons
- Manage Risk associated with each category
- Work collaboratively across Procurement (PEC, AUS, NZ & Pacific and APEA) and business stakeholder, Legal to deliver opportunities related to third party spend
- Proactive management of portfolio working with category/ contract management including contract expiry sourcing pipeline to meet annual and quarterly plans
- Develop and execute sourcing strategies aligned with organizational goals and objectives, focusing on cost reduction, risk mitigation, and supplier diversification
- Identify sourcing opportunities, conduct market research, and analyze supplier capabilities to inform strategic decision-making
- Collaborate with cross-functional teams to understand business requirements and develop sourcing plans to meet their needs
- Supplier Identification and Evaluation: Identify potential suppliers, evaluate their capabilities, and conduct supplier assessments to ensure alignment with quality, cost, and delivery requirements
- Manage supplier selection processes, including RFx (Request for Proposal/Quote/Information) preparation, supplier negotiations, and contract finalization
- Lead contract negotiations with suppliers to secure favorable terms, pricing, and service levels while minimizing risk exposure
- Draft, review, and finalize contracts and agreements, ensuring compliance with organizational policies and legal requirements
- Monitor contract performance and enforce contractual obligations, working closely with legal and compliance teams as needed
- Cultivate and maintain strong relationships with key suppliers, fostering collaboration, transparency, and mutual value creation
- Conduct regular supplier performance reviews, address any issues or concerns, and implement improvement plans as necessary
- Drive continuous improvement initiatives with suppliers to enhance quality, reduce lead times, and optimize total cost of ownership
- Utilize data analytics tools and techniques to analyze spend data, track supplier performance metrics, and identify opportunities for cost savings and process improvement
- Prepare regular reports and dashboards to communicate sourcing KPIs, performance trends, and actionable insights to stakeholders
Principal Coordinator
Capital One
04.2018 - 01.2021
- Collaborating within and across teams
- Act as point of contact between Credit Bureau Disputes systems end users, and the internal Capital One Tech team
- Review data and information from reports using analytics and provide information to decision makers and those at higher levels of technical support
- Tracking and resolution of system process breakdowns
- Understanding the needs of multiple participants in the process to help in driving constant improvements
- Partner with the Production Support Tech Team to resolve issues
- Perform Basic Maintenance with some light coding
- Daily monitoring of Process Health and Performance
- Conduct Simple troubleshooting
- Open, track and escalate Incident tickets as needed
- Maintain communications and report issues to Offshore and Onshore CBD staff
- Provide 24/7 On Call support
- Develop subject matter expertise around Credit Bureau Disputes and the RPA process
- Develop skills to manage Production Support autonomously with limited help from Tech teams
- Handling Third Party Supplier wide services, including an operating model, policies, procedures, governance and oversight programs
- Maintaining an effective governance model to provide ongoing monitoring and oversight to optimize the efficiency and effectiveness of Third-Party Risk (UK Service Operations) Management functions
- The role was expected to be operating under minimal supervision with latitude for independent judgment
- Providing oversight and management of the Vendor Operations team throughput
- Monitor end-to-end throughput and ensure productivity/ SLA's are met
- Analyze the Vendor Operations process, determine and implement process improvements
- Provide support for managing and meeting regulatory obligations and run the compliance audits
- This included all aspects of Technical (Systems and Application Access), Policy & Procedures and Budgeting & Rewards
- Actively engaged and participated in working groups among Business Stakeholders, Vendor Management Teams, Engagement Managers, ETRM, Compliance, Legal and Technology teams to create synergies
- Documents working sessions and assists with issues and risks as they arise
- Regular interface with key stakeholders and higher management at vendors/ suppliers across the organization; ensures service quality and customer satisfaction
- Provided recommendations to key stakeholders through strong negotiation, written and verbal communication
Secretary
Gulf Medical University
09.2013 - 02.2016
- To assist Dean's and Provost Offices in daily administrative and HR affairs
- To organize meetings, seminars and other College events
- To ensure the Quality Assurance Processes in College Academics and controls
- To mentor students on issues related HR and their academic progress towards their degree completion and orient students about University and community resources
- To ensure guidance to students in matters of their chosen academic path is properly provided
- To monitor the Academic Advice Counsel Recommendations and assist students with respect to university policies and regulations
- Properly ensure to disseminate information to students
- Liaison with HR Group with reference to all the College Human resources issues
- Keep a track of the visas expires of the students and take necessary actions before time for renewals
- Coordinate with other departments to assist students with registration problems and offer guidance in course selection to maintain the student's well-being and capability
- Verify the departments' co-ordination of matters related to academic planning and advising
- Discuss and arrange to solve common academic issues and on compliance issues with Deans
- All departments' coordination of matters related to academic advising
- Work closely with the colleges in order to provide accurate information on course offerings and degree preferences as per the University policies and procedures
- To evaluate the students level of development and uphold students growth and make necessary reports as appropriate
- Examine academic progress of students; analyze progress reports; determine eligibility and satisfactory progress towards degree completion
- Identify current and potential needs or problem areas (i.e study plan, curriculum and academic issues) and refers students to respective or designated person
- Identify options for students to satisfy specific degree requirements; evaluate and make recommendations on petitions and adjustments to the student's program of study, in consultation with the Dean of the College and the Registrar
- Act as relevant mediator between Dean and Student issues
- Gathering inputs through surveys, communications and meetings Verify reports as necessary i.e Monthly College report, etc
- Verify and follow up the logistic needs of the College of Dentistry
HR Consultant
Logica Pvt. Ltd
10.2010 - 02.2013
- Employee Relationship
- Handling various MIS reports related to Contract Employees
- Handled internal and external HR audits
- Successfully handled orientation sessions for employees to explain personnel policies, systems, compensation and benefit programs
- Worked with management to formulate and communicate Human Resources policies/programs to all employees
- Equipped business with appropriate data / reports to effectively manage their people in line with their performance management and staff management
- Established relationships/alliances with key individuals in the community and in professional capacities to assist in meeting the organization's strategic needs
- Handling joining and exit formalities for all contract employees
- Understand and persuade resigned potential employees to withdraw their resignations thereby reducing the attrition rate
- Managing personnel files as per statutory requirement
- Advising Employees Loss of pay information to respective vendors every month
- Working closely with the business on formulating ratings to all staff for employee's appraisal and promotions
- Part of the Training and Development team in the organization
- Conducting training - end to end process
- Responsible for collecting feedback from trainees and for their better improvement
- Design and implement training needs assessment programs for employees
- Interface with the HR BP to develop and schedule technical training to increase the skill level of all employees
- Coordinate and plan training to include participant invitations, choosing and securing venues and arranging materials
- Maintain and update training data base for every month and each employee
- Create processes and materials for utilizing webinars for reaching employees at multiple locations
- Ensure all the training is completed in a timely manner
- Single Point of Contact for all contract employees and Vendors
- Handling queries on various policies
- Ensuring employee's salaries are credited on time / issued salary cheques to employees from Vendor
- Successfully conducted recruitment drives to hire and hire quality professionals
- Was a part of the HR interview process
- Proactively been a part of the Employee Referal team
Community Center Coordinator
Metropolitan Institute of Technology & Management
01.2008 - 03.2010
- To participate with other managers and staff in developing systems, policies and procedures to ensure the effective delivery of services
- To be responsible for dealing sensitively with the range of complex and challenging issues presented by center users
- To devise and revise the Center Program format and ensure that it reflects all current Center activity
- To promote the work of the Center through a range of medium e.g
- Posters, leaflets etc
- To manage and maintain the organization's website and other social media sites
- To organize and maintain an efficient library of reference material in the reception area for both staff, users and visitors use
- To contribute to the development of the Center including providing administrative support of specific projects
- To set up and maintain databases, i.e
- Members, enquirers, trades people
- To assist in monitoring the use of services by ensuring groups maintain registers, recording statistics on relevant databases and collating information for evaluation and monitoring purposes
- To undertake financial tasks such as petty cash payments, preparing invoices and banking
- To prepare salaries, ensuring that all information is given in on time and with reference to time sheets
- To be responsible for placing orders for goods and services ensuring delivery of work, goods and materials
- To oversee and supervise the work of staff for whom the post holder is responsible, delegating tasks as appropriate
- To be responsible for personnel related issues including, placing advertisements, arranging interviews etc
- To be responsible for keeping up to date information on staff employed by the center and managing staff and recruitment records in line with data protection legislation and good practice
- To be responsible for overseeing staff holiday, sickness records
- To act as main contact for all volunteers and implement the volunteer recruitment plan
- To act as a contact point in publicity information for potential new volunteers
- To provide support and guidance to volunteers
- To ensure that all volunteers have role descriptions
- To induct new volunteers into the organization
- To keep volunteering packs up to date with the latest information
- To ensure volunteers receive appropriate information relevant to their training requirements
- To ensure that all volunteers are recognized for the work that they do
Education
Bachelor of Accountancy - Commerce
Mumbai University
Masters - Business Administration
Adam Smith University Of America
Certified CHRM - CPD accredited by UK
Certified in UAE Labors Laws -
KHDA
Skills
- Compliance
- Employee morale management
- Recruitment oversight
- Performance appraisal
- Employee engagement
- Payroll administration
- HRIS management
- Leadership development
- Employee relations
- HR policies and procedures
- Contract negotiation
- Workforce planning
- Risk management
- Diversity and inclusion
Accomplishments
- Awarded a best employee for consecutive 2 years in ANZ (Australia and NewZealand Bank)
Languages
English
Full Professional
French
Limited
Hindi
Full Professional
References
References available upon request.
Timeline
Human Resources General/Finance Assistant
Bridge to Care Inc
06.2023 - Current
Category Sourcing Specialist
ANZ (Australia and New Zealand Bank)
04.2021 - 05.2023
Principal Coordinator
Capital One
04.2018 - 01.2021
Secretary
Gulf Medical University
09.2013 - 02.2016
HR Consultant
Logica Pvt. Ltd
10.2010 - 02.2013
Community Center Coordinator
Metropolitan Institute of Technology & Management
01.2008 - 03.2010
Bachelor of Accountancy - Commerce
Mumbai University
Masters - Business Administration
Adam Smith University Of America
Certified CHRM - CPD accredited by UK
Certified in UAE Labors Laws -
KHDA
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