Jerson Pinto
Mississauga,ON
Summary
Detail-oriented and results-driven professional with extensive experience in e-commerce operations, inventory management, and team leadership. Seeking to leverage proven skills in product forecasting, vendor management, and process improvement to excel in a role focused on inventory and supply chain management within the retail industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor - Reverse Logistics, E-Commerce
Staples
10.2021 - 05.2024
- Managed a team of Product Specialists and Customer Service reps
- Directed quality control efforts, ensuring adherence to company guidelines for product processing and testing
- Led hiring, training, and performance evaluation processes, cultivating a skilled and motivated workforce
- Strategically analyzed inventory and weekly sales targets, devising comprehensive product plans to meet a 33-day turnover goal
- Collaborated with the Return-to-Vendor (RTV) Manager to monitor recovery rates for specific product categories, optimizing sales channels for non-core product lines
- Assisted the General Manager in driving key financial metrics, recovery rate, and sales
- Investigated and resolved customer escalations, fraud, and chargebacks while delivering exceptional customer service in line with company policies
- Managed crucial relationships with key service vendors such as eBay, Shopify, and PayPal, ensuring seamless e-commerce operations
- Oversaw all aspects of e-commerce website operations, including design, layout, weekly promotions, and sales strategies
- Ensured competitive pricing across all product lines, aligning with current market standards and contributing to sustained revenue growth.
Department Supervisor
The Home Depot
03.2021 - 10.2021
- Supervised the Seasonal Department with a key focus on providing exceptional customer service and achieving top-line sales with strong merchandising and product knowledge
- Created employee schedules to align coverage with forecasted demands
- Managed associate performance through development, communication, rewards and recognition, and ongoing feedback
- Reviewed sales & other reports while working with the assistant manager to make recommendations for improvement on inventory, overhead organization, and cross-merchandising to drive sales
- Investigated, resolved, and escalated customer issues as appropriate
- Communicated store sales, events, and promotional activities through rallies and weekly department meetings
- Ensured that all Safety and Asset Protection standards and protocols were communicated and followed.
Sales Associate
The Home Depot
11.2020 - 03.2021
- Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs
- Organized aisles and bays to maintain store visual appeal, engage customers, and promote specific merchandise in line with store merchandising standards
- Implemented up-selling strategies, encompassing recommendations of accessories and complementary purchases
- Built customer loyalty and retention by delivering excellent customer service and shopping experience.
Education
Certificate - Business Analysis
University of Toronto
Toronto, ON08.2021
MBA - International Business
Welingkar Institute of Management Development
06.2020
Bachelor of Engineering - Electronics and Telecommunication
University of Mumbai
06.2011
Skills
- Reverse logistics
- Operations Management
- Retail Operations
- Process Improvement
- Data Analysis (Advanced Excel, Power BI)
- Inventory Management
- Strategic planning
- Demand & Supply planning
Certification
CPR/AED/First Aid – Red Cross, 09/01/22, 09/01/25, 103503152
References
References available on request.
Timeline
Supervisor - Reverse Logistics, E-Commerce
Staples
10.2021 - 05.2024
Department Supervisor
The Home Depot
03.2021 - 10.2021
Sales Associate
The Home Depot
11.2020 - 03.2021
Certificate - Business Analysis
University of Toronto
MBA - International Business
Welingkar Institute of Management Development
Bachelor of Engineering - Electronics and Telecommunication
University of Mumbai
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