Jerry Wilfrido Lopez Chocon
SANFRANCISCO
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
9
9
years of professional experience
Work History
Server
Tacolicious 2250 chestnut st
SANFRANCISCO
06.2021 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Shift Leader
Squat & Gobble cafe & crepery 2263 chestnut st
SANFRANCISCO
02.2018 - 02.2023
- Supervised daily operations of cafe and crepery during shifts.
- Trained and mentored new team members on service standards.
- Managed customer orders and ensured timely food preparation.
- Resolved customer inquiries and complaints with professionalism and care.
- Assisted in training new employees on shift operations.
- Checked orders for quality and completeness.
Waitress
Café Puccini 411 Columbus Ave
SANFRANCISCO
02.2017 - 10.2018
- Provided excellent customer service to enhance guest dining experience.
- Took and processed customer orders accurately and efficiently.
- Assisted in training new staff on restaurant procedures and menu items.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Took orders for food and drinks and delivered them to guests.
Education
Some College (No Degree) - English As A Second Language
City College of San Francisco
San Francisco, CASkills
- Customer service
- Food and beverage management
- POS terminal operation
- Order accuracy
- Cash handling
- Dining area maintenance
- Team member support
- Food delivery
- Positive and professional
Languages
Spanish
Professional
A1
Timeline
Server
Tacolicious 2250 chestnut st
06.2021 - Current
Shift Leader
Squat & Gobble cafe & crepery 2263 chestnut st
02.2018 - 02.2023
Waitress
Café Puccini 411 Columbus Ave
02.2017 - 10.2018
Some College (No Degree) - English As A Second Language
City College of San Francisco