Jerry Lawagan
Banff,AB
Summary
Hospitality Professional with experience in 5-star Hotels and Fine Dining Restaurant. Guest-oriented professional with a strong background in hospitality, seeking to take the next career step in Front of House of the industry.
Highly skilled in managing guest needs while quickly addressing and correcting issues with rooms or services to maximize guest experiences. Skilled in staff training and development.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of customer experience and creating pleasant work environment for staff.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Canadian Rocky Mountain Resort
2022.05 - Current
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Streamlined operations by implementing effective scheduling strategies for staff, balancing workload, and minimizing labor costs.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
Assistant Restaurant Manager
Danny's Restaurant
2024.01 - Current
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Banquet Captain
Niagara Falls Marriott On The Falls
2023.08 - 2024.03
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
Restaurant Supervisor
Pharos Restaurant
2023.04 - 2023.08
- Be familiar with all menu items and specials of the day
- Managed inventory control, reducing waste and optimizing resources allocation.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Streamlined operations for increased efficiency by implementing staff training programs.
In Room Dining Supervisor
Fairmont Jasper Park Lodge
2022.05 - 2023.04
- Answer phones and assist guests in placing orders, up selling when appropriate.
- Co-ordinate and organize daily amenities to ensure they are delivered accurately.
- Take an active role with the training and development of new and existing staff
- Process guest checks and remit and balance float daily
Education
Post Graduate Certificate/Degree - Hospitality Management
Lambton College
Sarnia, ON09.2022
Bachelor's Degree - Business Management
Far Eastern University
Manila, Philippines06.2020
Skills
Cash Handling, Cashiering, Customer Service, Microsoft Office (5 years), Communication Skills, Food Safety, Food Service, Restaurant Experience, Restaurant Management, Upselling, Guest Satisfaction, Inventory Control, Food and beverage knowledge, Budget Administration, Interpersonal and written communication
Certification
- Certifications, Smart Serve
- Certifications, Serve it Right
- Certifications, ProServe
- Certifications, TrainCan Food Handler
- Certifications, WHMIS
- Certifications, AODA
- Certifications, Planning and Control for Food and Beverage Operations from ALHEI- Issued April 19, 2022
Timeline
Assistant Restaurant Manager
Danny's Restaurant
2024.01 - Current
Banquet Captain
Niagara Falls Marriott On The Falls
2023.08 - 2024.03
Restaurant Supervisor
Pharos Restaurant
2023.04 - 2023.08
Food and Beverage Supervisor
Canadian Rocky Mountain Resort
2022.05 - Current
In Room Dining Supervisor
Fairmont Jasper Park Lodge
2022.05 - 2023.04
Post Graduate Certificate/Degree - Hospitality Management
Lambton College
Bachelor's Degree - Business Management
Far Eastern University
- Certifications, Smart Serve
- Certifications, Serve it Right
- Certifications, ProServe
- Certifications, TrainCan Food Handler
- Certifications, WHMIS
- Certifications, AODA
- Certifications, Planning and Control for Food and Beverage Operations from ALHEI- Issued April 19, 2022
Similar Profiles
Symbat BoltekovaSymbat Boltekova
Front Desk Agent at Banff Rocky Mountain ResortFront Desk Agent at Banff Rocky Mountain Resort
Hannah NygaardHannah Nygaard
Pre-K Teacher's Assistant at Rocky Mountain Prep BerkeleyPre-K Teacher's Assistant at Rocky Mountain Prep Berkeley
Michael HernandezMichael Hernandez
Administrative Assistant at Rocky Mountain Care CenterAdministrative Assistant at Rocky Mountain Care Center