Jerry(Jichen) Peng
Toronto,ON
Summary
Highly skilled and versatile professional with a strong background in the culinary arts, management, and customer service. A dual graduate from Fanshawe College (Culinary Arts
Certificate) and Manitoba Institute of Trades and Technology (Hotel and Hospitality Services), with a demonstrated passion for the hospitality industry. Equipped with two years of hands-on experience in cooking, one year in management, and one year in customer service, ensuring exceptional quality and service. Seeking a position in your establishment.
Overview
2
2
years of professional experience
Work History
Service Hub Ambassador
Seneca Polytechnic
09.2023 - Current
- Assist all walk-in guests through The Service Hub by asking appropriate probing questions to properly triage and direct them to virtual resources or further on-campus support.
- Triage questions and provide answers to guests through multiple service channels with accuracy and enthusiasm.
- Answering general questions from current students, employees, applicants and prospective student walk ins about Seneca programs, general admission information and student support services.
Food Service Supervisor
Mary Brown's Chicken & Taters
11.2021 - 05.2023
- Maintained health and food safety standards at all stages, from storage through delivery.
- Ensure all food are prepared and cooked according to Mary Brown’s guidelines.
- Maintains established food rotations in storage in order to minimize spoilage and waste.
- Supervised and motivated employees to be productive and engaged in work.
Cook
Hy's Steakhouse & Cocktail Bar
09.2021 - 01.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Education
Ontario College Certificate - Tourism-Travel Operations
Seneca Polytechnic
Toronto, ON04.2024
College Certificate - Hotel And Hospitality Services
Manitoba Institute of Trades And Technology
Winnipeg, MB11.2021
Ontario College Certificate - Culinary Skills
Fanshawe College of Applied Arts And Technology
London, ON12.2020
Skills
- Customer Engagement
- Customer Service
- Customer Assistance
- POS Systems
- Team Leadership
- Staff Training
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Service Hub Ambassador
Seneca Polytechnic
09.2023 - Current
Food Service Supervisor
Mary Brown's Chicken & Taters
11.2021 - 05.2023
Cook
Hy's Steakhouse & Cocktail Bar
09.2021 - 01.2022
Ontario College Certificate - Tourism-Travel Operations
Seneca Polytechnic
College Certificate - Hotel And Hospitality Services
Manitoba Institute of Trades And Technology
Ontario College Certificate - Culinary Skills
Fanshawe College of Applied Arts And Technology
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