Jerry Flores
Huntington Park
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a strong desire to succeed.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Bilingual Customer Service Representative
Everise
11.2022 - 06.2024
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and resolving complex inquiries in both English and Spanish languages.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.
Front Desk Customer Service Representative
Walmart
02.2022 - 11.2022
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Associate
Foot Locker
03.2020 - 02.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Listened to customer needs and desires to identify and recommend optimal products.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
James A Garfield
5101 E 6th St, East Los Angeles, CA 90022 01.2017 - 06.2020
Skills
Fluent in both English and Spanish
Proficient internet research
Enthusiastic and outgoing personality
Good communication skills
Works well with others
Very respectful and Professional
Works well under pressure
Always on time/ Time management
Problem-solving abilities
Timeline
Bilingual Customer Service Representative
Everise
11.2022 - 06.2024
Front Desk Customer Service Representative
Walmart
02.2022 - 11.2022
Sales Associate
Foot Locker
03.2020 - 02.2022
High School Diploma -
James A Garfield
01.2017 - 06.2020
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