JERRY ZAVALA
South Gate
Summary
Accomplished Manager on Duty at El Dicho Birrieria, adept in enhancing operational efficiency and customer satisfaction. Leveraged strong problem-solving skills and Square Register expertise to implement cost-saving initiatives, boosting productivity by 15%. Proven leader in team building and employee training, consistently ensuring compliance and quality service. Recognized for a friendly, positive attitude and analytical thinking.
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient, and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing multiple tasks at a time and always with a smile.
Overview
2
2
years of professional experience
Work History
Manager on Duty
El Dicho Birrieria
01.2023 - 07.2025
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Delegated tasks among team members according to their strengths and abilities.
- Trained new employees on job duties and company policies.
- Interacted with customers regularly to ensure their needs were met.
- Audited cash registers at the end of each shift for accuracy.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Resolved customer complaints in a professional manner.
- Implemented cost-saving initiatives that improved efficiency without compromising quality.
- Promoted products and services offered by the company through various media channels.
- Reviewed daily sales reports to identify areas of improvement.
- Experienced with the Square Cashier System.
Election Poll Worker
Los Angeles County
11.2024 - 11.2024
- Ensured compliance with election laws and regulations throughout the day of voting.
- Confirmed that all required documents were signed before allowing a voter to proceed with casting their ballot.
- Reported any suspicious activity observed at assigned polling locations immediately upon discovery.
- Adhered strictly to confidentiality policies regarding personal information obtained from voters during an election cycle.
- Educated new poll workers on proper procedures for handling elections.
- Verified voter eligibility through checking identification and confirming registration information.
- Distributed ballots to voters, ensuring they were given the correct ballot type.
- Performed troubleshooting on malfunctioning electronic voting machines as needed during the day of voting.
Education
High School Diploma -
South Gate Senior High
South Gate, CA06.2025
Skills
- Customer service
- Employee training
- Data entry
- Time management
- Sales reporting
- Team building
- Problem solving
- Cash handling
- Customer service focus
- Risk management
- Analytical thinking
- Square Register experience
- Self-Directed
- Organization
- Friendly, positive attitude
- Sales and marketing
Languages
English: Native/ Bilingual
Spanish: Native/ Bilingual
Awards
Freelance Photographer, I shoot sports games & graduations.
Timeline
Election Poll Worker
Los Angeles County
11.2024 - 11.2024
Manager on Duty
El Dicho Birrieria
01.2023 - 07.2025
High School Diploma -
South Gate Senior High
Similar Profiles
Pablo GutierrezPablo Gutierrez
Customer Service Specialist at El Chivito BirrieriaCustomer Service Specialist at El Chivito Birrieria
Martina TrujilloMartina Trujillo
Cook/Cashier Assistant at Birrieria El EfectivoCook/Cashier Assistant at Birrieria El Efectivo
ROSA ISELA FONTESROSA ISELA FONTES
Assistant Manager at Birrieria GonzalezAssistant Manager at Birrieria Gonzalez
Daniel ZapienDaniel Zapien
Operations Crew Member at AEGWorldwideOperations Crew Member at AEGWorldwide
Edwin LopezEdwin Lopez
ODR Program Manager at Alcott Center for Mental Health ServicesODR Program Manager at Alcott Center for Mental Health Services