Jerry Ylmo
Oshawa,ON
Summary
Dedicated, hardworking team player with expertise in completing various tasks related to customer service and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Experienced with vehicle management and lot organization. Utilizes strong attention to detail to ensure all vehicles are properly maintained and presented. Knowledge of customer service principles to enhance overall customer satisfaction.
Diligent with background in maintaining vehicle lots and ensuring customer satisfaction. Demonstrated ability to streamline lot operations and uphold cleanliness standards. Proven skills in vehicle inspection and team collaboration.
Overview
5
5
years of professional experience
Work History
Lot Attendant
Honda Downtown
08.2023 - 01.2024
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
- Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.
- Followed safety protocols for personal, guest and automobile safety.
- Adjusted vehicle placement on the lot based on seasonal promotions or special events, maximizing visibility and accessibility for potential buyers.
Administrative Assistant
Timbo Business Consulting
04.2023 - 06.2023
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant
Belle Cayenne
07.2022 - 01.2023
- Assist with Day to day tasks such as filing and organizing paperwork
- Proficient in the use of Microsoft word and excel for data entry
- Updated, Retrieved, And Maintained Company's financial info
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
SECURITY GUARD
Avante Security
07.2020 - 06.2022
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Patrolled and monitored premises in company vehicle, and by foot.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Interacted assertively but non-confrontationally with personnel and general public.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Lot Attendant
Ontario Motor Sales
06.2019 - 07.2020
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Removed safety hazards, soiled items, and trash from customer areas.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
- Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.
- Followed safety protocols for personal, guest and automobile safety.
- Adjusted vehicle placement on the lot based on seasonal promotions or special events, maximizing visibility and accessibility for potential buyers.
ASSISTANT EDUCATOR (College Co-op Placement)
Woodbine Middle School
01.2020 - 04.2020
- Supported classroom maintenance and upkeep, organizing books and materials.
- Supported planning and preparation for culturally-diverse class sessions.
- Helped students explore concepts with engaging, learning-focused activities.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Assisted lead educators in classroom activities to enhance student engagement.
- Improved learning outcomes by supporting individualized instruction for students.
Education
Diploma - Community and Justice Services
Humber College
Etobicoke, ON04.2020
High School Diploma -
East York Collegiate Institute
Toronto, ON06.2015
Skills
- Cooperative Attitude
- Verbal and Written Communication
- Keen Observer
- Customer Service
- Excellent Team Player
- Creative and Flexible
- Reliable and Responsible
- Detail Oriented
- Dependability
- Cleanliness standards
- Vehicle inspection
- Vehicle detailing
- Initiative-taking
Additional Information
References available upon request
Contact
Pickering, ON L1V 6K9
Education
East York, ON,Etobicoke, ON
Languages
English
Full Professional
Timeline
Lot Attendant
Honda Downtown
08.2023 - 01.2024
Administrative Assistant
Timbo Business Consulting
04.2023 - 06.2023
Administrative Assistant
Belle Cayenne
07.2022 - 01.2023
SECURITY GUARD
Avante Security
07.2020 - 06.2022
ASSISTANT EDUCATOR (College Co-op Placement)
Woodbine Middle School
01.2020 - 04.2020
Lot Attendant
Ontario Motor Sales
06.2019 - 07.2020
Diploma - Community and Justice Services
Humber College
High School Diploma -
East York Collegiate Institute
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