Jerry Talbot
London,ON
Summary
Proven leader at Keg Steakhouse for 25 years, adept in elevating customer experiences and streamlining front-of-house operations. Which included dining room servers, host and bussers. Excelled in training staff, enhancing service delivery, Achieved significant improvements in service quality and efficiency, demonstrating exceptional customer service and operational management skills. Also years as Kitchen Manager and Bar Manager
Overview
25
25
years of professional experience
1
1
Certification
Work History
Front of House Manager
Keg Steakhouse
London, Ontario
11.1999 - 12.2024
- Greeted customers and addressed their needs in a friendly and professional manner.
- Assisted with training new staff members on proper customer service techniques.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Managed reservations system including taking reservations over phone or online booking systems.
- Resolved customer complaints in a professional manner.
- Responsible for ordering supplies necessary for front-of-house operations.
- Tracked sales data and generated reports on sales trends within the restaurant.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Controlled and maintained labor costs through careful scheduling.
Skills
- Training and coaching
- Performance reviews
- Exceeding guest expectations
- Squirrel POS
- Kitchen operating using QSR
- Open Table
Certification
Food Safety Certificate * Smart Serve Certified * First Aid & CPR Certified
Timeline
Front of House Manager
Keg Steakhouse
11.1999 - 12.2024