Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jerry Santillana

Lynwood

Summary

Knowledgeable Desired Position with solid background in assessing vehicle damages and coordinating repairs. Experienced working with well known corporations such as Enterprise rent a car, SIXT rent a car, and Avis, managing repairs for their largest branches in the country. Demonstrated ability to generate accurate repair estimates and work closely with repair teams to ensure quality outcomes. Proven track record of using negotiation skills and attention to detail to facilitate seamless customer experiences.

Collision repair professional with extensive experience in damage assessment and repair coordination. Known for achieving high customer satisfaction through accurate estimates and efficient repair processes. Valued for strong collaboration with repair teams and adaptability to changing work conditions, utilizing negotiation and problem-solving skills.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Collision Estimator

Tashken Auto Service
12.2018 - Current
  • Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
  • Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
  • Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
  • Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
  • Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
  • Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
  • Increased shop revenue through effective upselling of additional services during the estimation process.
  • Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
  • Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
  • Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
  • Assisted management in maintaining a high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.
  • Boosted overall performance metrics by identifying opportunities for continuous process improvements and implementing necessary changes within the collision estimation department.
  • Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
  • Reviewed and approved invoices and payments, verifying accuracy of expenses.
  • Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.

Education

Firebaugh High School
Lynwood, CA

Skills

    I’m I-CAR certified

    Experienced in the automotive industry, working for corporations such as Enterprise rent a car, SIXT rent a car, and Avis for nearly 8 years managing their biggest branches in the LAX region

Certification

I-CAR certification

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Collision Estimator

Tashken Auto Service
12.2018 - Current

Firebaugh High School

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Jerry Santillana