Summary
Overview
Work History
Education
Skills
Timeline
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Jerry Roman

Salinas

Summary

Dynamic Retail Sales Manager with a proven track record at AT&T, excelling in sales proficiency and team management. Achieved significant revenue growth through data-driven strategies and effective staff training. Renowned for enhancing customer satisfaction and loyalty while maintaining optimal inventory levels. Skilled in fostering a collaborative work environment and mentoring associates.

Overview

4
4
years of professional experience

Work History

Retail Sales Manager

AT&T
02.2023 - Current
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Recruited, hired and trained [Number] associates to develop into productive team members with excellent product knowledge.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
  • Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
  • Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Developed sales incentives that motivated team members to reach their full potential, resulting in higher overall performance for the store.

Assistant Manager

AT&T
02.2022 - 02.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Retail Sales Consultant

AT&T
12.2020 - 02.2022
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Handled cash transactions accurately while adhering to established security procedures.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Education

No Degree - Business Administration And Management

Monterey Peninsula College
Monterey, CA
07-2027

High School Diploma -

North Salinas High School
Salinas, CA
06-2014

Skills

  • Retail management
  • Sales proficiency
  • Store operations management
  • Problem-solving skills
  • Team management
  • Training and mentoring
  • Sales team management
  • Inventory management
  • Data-driven sales forecasting
  • Staff development
  • Staff scheduling
  • Experienced in multilingual environments

Timeline

Retail Sales Manager

AT&T
02.2023 - Current

Assistant Manager

AT&T
02.2022 - 02.2023

Retail Sales Consultant

AT&T
12.2020 - 02.2022

No Degree - Business Administration And Management

Monterey Peninsula College

High School Diploma -

North Salinas High School

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Jerry Roman