Jerry Lopez

My role as an area manager for Mission Linen Supply is very broad. I am tasked with being able to do multiple jobs and this role is responsible for many areas of the total business. For one, I oversee the route drivers and ensure that they are taking care of their customer base and maximizing them as a customer. This would include making sure all customers are utilizing Mission Linen Supply to the fullest which would mean they are buying everything we sale and aware of our capabilities. I also make am responsible for customer retention. All customers are required to have a valid contract and this I have done well with. When I took the position the contract percentages were in the 60's and now they are in the 90's. The same can be said for sales, in the first year I worked here, the sales were only $60k annually and now are $250k annually. This is a very fast paced job which would include working directly with the customer and the driver who delivers to the customer. Other tasks would include:

• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Drove sales by developing multi-million dollar contract sales.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
• Facilitated business by implementing practical networking techniques.
• Prepared sales presentations for clients showing success and credibility of products.

My job at Frito Lay was a sales position. I was responsible for selling and delivering items to grocery stores. Managing customers inventory and upselling product based on space was a daily function of the job. This job was very physically demanding and I was tasked with loading and unloading my truck daily. This was another position where I worked with decision makers upselling them products that were forecasted to do well based on the calendar schedule. Other duties included:

• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Achieved or exceeded company-defined sales quotas.
• Maintained current knowledge of evolving changes in marketplace.
• Met existing customers to review current services and expand sales opportunities.

My job duty was straightforward. I was responsible for growing and maintaining a large territory. Of the 5 working days, I was required to be out in the field at least 3 of those days serving customers in the form of product knowledge while making expert recommendations pertaining to industrial valves and instrumentation. The main goal here was to sale, sale, and sale of which I did well on. Other duties included were:

• Increased sales revenue by identifying and targeting high-potential accounts.
• Enhanced customer satisfaction by providing comprehensive product demonstrations.
• Cultivated deep understanding of product features to answer questions and overcome objections.
• Implemented CRM tools to track customer interactions and sales progress.
• Stayed up-to-date with industry trends to position company as market leader.
• Identified and tapped into new markets, significantly expanding customer base.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Set and achieved company defined sales goals.

I started as an outside sales representative at Fastenal and within 10 months was promoted to a general manager due to performance. Within 10 months, I was able to substantially grow a territory's sales and add over 25 new accounts.

As I transitioned into a general manager role, my duties changed a bit. I now was responsible for a total of 5 employee's which included 2 part timers and 3 outside sales representatives. I was tasked with the overall performance of the branch and was able to grow business from 25K a month to 90K a month. It was here where I learned how to partner up next to someone and help them grow their business while also overseeing the top 10 accounts. Other responsibilities were:

• Expanded market reach with the successful introduction of new product lines tailored to customer needs and preferences.
• Retained key accounts through proactive relationship management and addressing customer concerns promptly.
• Streamlined communication channels within the team for enhanced collaboration and information sharing among members.
• Optimized territory coverage, effectively allocating resources to maximize sales potential across various regions.
• Developed a high-performing sales team through regular training, coaching, and performance evaluations.

This was my first job in the sales/service field. This was a business to business sales job that included monitoring customers inventory, ordering product, and selling to managers. Other responsibilities included:

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.