Summary
Overview
Work History
Education
Skills
Timeline
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Jerry Lopes

Sacramento,CA

Summary

Dynamic Field Leader with a proven track record at Chipotle, excelling in strategic planning and team building. Enhanced operational efficiencies and customer satisfaction through effective communication and a culture of continuous improvement. Recognized for developing high-performing teams and achieving significant employee retention rates.

Overview

18
18
years of professional experience

Work History

Field Leader

Chipotle Mexican Grill
09.2022 - Current
  • Consistently exceeded organizational objectives through strategic planning efforts that aligned team activities with company goals.
  • Built a deep pipeline of confident leaders and have sustained model through talent planning and a culture of training and development
  • Improved operational efficiencies resulting in highly satisfied guest
  • Improved team performance by implementing effective communication and positive accountability

Field Leader

Chipotle Mexican Grill
09.2020 - 09.2022
  • Championed change management initiatives by developing clear communication plans that outlined the benefits of proposed changes.
  • Evaluated employee performance regularly, providing constructive feedback and setting goals for improvement.
  • Protected the integrity of our training systems for new hires and leaders to quickly acclimate them to the standard
  • Resolved conflicts among team members proactively, creating a positive working environment conducive to success.
  • Trained and developed 2 Field Leaders

Field Leader

Chipotle Mexican Grill
04.2018 - 09.2020
  • Ensured and executed our training systems for leaders and crew, resulting in improved employee performance and customer satisfaction.
  • Evaluated store performance regularly through daily, weekly, and monthly business reviews, as well as owners paths and routine visits o identify areas of improvement and implement targeted action plans for continuous growth.
  • Enhanced customer satisfaction, conducting regular store visits to ensure compliance with all standards and systems in the restaurant
  • Developed and executed strategic plans for outlier locations, turning around store cleanliness, operational excellence, and results.

Field Leader

Chipotle Mexican Grill
01.2016 - 04.2018
  • Transformed underperforming teams into productive, profitable teams.
  • Developed strong relationships with crew, leaders, and guest resulting in increased customer satisfaction and repeat business.
  • Increased team productivity by driving our one best way approach and never compromising
  • Optimized staffing levels with crew and leaders
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.

Restauranteur 1-4

Chipotle Mexican Grill
02.2015 - 01.2016
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Held one-on-one meetings with the entire team to identify blind spots, risk assessment, and development goals
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted weekly training sessions to educate employees and managers on best practices and procedures to increase effectiveness and efficiency.
  • Supervised various locations, enforcing high standards of operation.
  • Was able to successfully develop 3 other Restaurateurs while sustaining my home store resulting in a promotion to Field Leader

General Manager

Chipotle Mexican Grill
03.2014 - 02.2015
  • Talent planning and development, managed KPI's, employee reviews, training, schedules, and operations excellence
  • Managed a diverse team while fostering a great working environment and building a "Stay" culture
  • Developed and implemented strategies to achieve company initiatives
  • Maximized efficiency by coaching and mentoring the team on leadership principles, our one best way approach, food safety procedures, and training systems
  • Enhanced customer satisfaction by leveraging mystery shoppers and guest feedback results,

Sheet Metal and HVAC Technician

Kings County Air
08.2013 - 03.2014
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Metal fabrication, design, and instillation
  • Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.

General Manager

Chipotle Mexican Grill
02.2007 - 08.2013
  • Developed and aligned high performing teams
  • Managed KPI's, employee reviews, training, schedules, and day to day operations
  • Supported and improved operations in 2 nearby locations
  • Achieved Restaurateur in 2009

Education

Business Administration And Management

Fresno City College
Fresno, CA

Immersion Program With Chipotle

Udemy For Business

Skills

  • Team Building
  • Situational leadership
  • Cultural awareness
  • Strategic planning
  • Effective Communication
  • Cross-functional coordination
  • Time management
  • Attention to detail
  • Organizational skills
  • Team collaboration
  • Active listening
  • One handed burrito rolling

Timeline

Field Leader

Chipotle Mexican Grill
09.2022 - Current

Field Leader

Chipotle Mexican Grill
09.2020 - 09.2022

Field Leader

Chipotle Mexican Grill
04.2018 - 09.2020

Field Leader

Chipotle Mexican Grill
01.2016 - 04.2018

Restauranteur 1-4

Chipotle Mexican Grill
02.2015 - 01.2016

General Manager

Chipotle Mexican Grill
03.2014 - 02.2015

Sheet Metal and HVAC Technician

Kings County Air
08.2013 - 03.2014

General Manager

Chipotle Mexican Grill
02.2007 - 08.2013

Business Administration And Management

Fresno City College

Immersion Program With Chipotle

Udemy For Business

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