Jerry LaFramboise
Vernon,BC
Summary
Proven track record of improving efficiency in previous roles. Enjoys new challenges and able to follow instructions as well as think outside the box. Friendly gentle and encouraging. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Sales Advisor
Best Buy
12.2022 - Current
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Highest sales figures and accessory attach on team
National Credit Associate
Sysco
05.2019 - 11.2021
- Covered all corporate collections for Atlantic region with millions in receivables
- Improved percentage of current accounts to pre-COVID-19 levels
- Reduced amount of repeat late payments with data analysis.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
Mortgage Discharge & Recovery Officer
New Haven Mortgage Corporation
01.2017 - 05.2019
- Improved efficiency with discharge documents by incorporating advanced excel techniques
- Lead to standardization of all letters issued
- Key in combining efforts between departments leading to a more streamlined process from A to Z.
- Carried out day-day-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
Junior Collector
Total Credit Recovery Ltd
09.2016 - 01.2017
- Exceeded quotas
- Very flexible in shifts
- Performed stellar in the rapid pace changes and needs each day.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plan based on current financial condition.
Cash Applications
Sysco | British Columbia
05.2014 - 08.2015
- Maintained strict client confidentiality in personal, telephone and email interactions to comply with preset standards and regulations.
- Extremely fast paced efficient entry beyond expectations
- Stepped in to assist front desk receptionist with switchboard when department was short-staffed.
- Prepared documentation for accounts payable specialists.
Computer Specialist
London Drugs
02.2014 - 08.2015
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Kept current on new models to better advise
- Worked multiple departments to cover short staffing and breaks
Education
High School Diploma -
2008
Skills
- Credit Adjustments
- Credit Applications
- Credit Reports
- Customer service
- Computer literacy
- Microsoft programs
- English
- Skip Tracing
- Account Monitoring
- Overdue Balance Detection
- Performance Strategies
- Problem Investigations
Timeline
Sales Advisor - Best Buy
12.2022 - Current
National Credit Associate - Sysco
05.2019 - 11.2021
Mortgage Discharge & Recovery Officer - New Haven Mortgage Corporation
01.2017 - 05.2019
Junior Collector - Total Credit Recovery Ltd
09.2016 - 01.2017
Cash Applications - Sysco | British Columbia
05.2014 - 08.2015
Computer Specialist - London Drugs
02.2014 - 08.2015
Vernon Secondary School - High School Diploma,
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