Contact Jerry LaFramboise, Vernon

Work History

Best Buy

2022.12 - Current

Listened to customer details and offered matching solutions to meet wide range of requirements.
Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
Demonstrated features, answered questions and offered solutions.
Highest sales figures and accessory attach on team

Sysco

2019.05 - 2021.11

Covered all corporate collections for Atlantic region with millions in receivables
Improved percentage of current accounts to pre-COVID-19 levels
Reduced amount of repeat late payments with data analysis.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Maintained energy and enthusiasm in fast-paced environment.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Identified issues, analyzed information and provided solutions to problems.

New Haven Mortgage Corporation

2017.01 - 2019.05

Improved efficiency with discharge documents by incorporating advanced excel techniques
Lead to standardization of all letters issued
Key in combining efforts between departments leading to a more streamlined process from A to Z.
Carried out day-day-day duties accurately and efficiently.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Proved successful working within tight deadlines and fast-paced atmosphere.
Identified issues, analyzed information and provided solutions to problems.
Exceeded goals through effective task prioritization and great work ethic.

Total Credit Recovery Ltd

2016.09 - 2017.01

Exceeded quotas
Very flexible in shifts
Performed stellar in the rapid pace changes and needs each day.
Worked in call center environment handling manual and automatically dialed outbound calls.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Achieved performance goals on consistent basis.
Used skip tracing and other techniques to locate debtors.
Entered client details and notes into system for interdepartmental access and review.
Worked with customer to create debt repayment plan based on current financial condition.

Sysco | British Columbia

2014.05 - 2015.08

Maintained strict client confidentiality in personal, telephone and email interactions to comply with preset standards and regulations.
Extremely fast paced efficient entry beyond expectations
Stepped in to assist front desk receptionist with switchboard when department was short-staffed.
Prepared documentation for accounts payable specialists.

London Drugs

2014.02 - 2015.08

Explained technical information in clear terms to non-technical individuals to promote better understanding.
Kept current on new models to better advise
Worked multiple departments to cover short staffing and breaks