Summary
Overview
Work History
Education
Skills
Timeline

Jerry LaFramboise

Vernon,BC

Summary

Proven track record of improving efficiency in previous roles. Enjoys new challenges and able to follow instructions as well as think outside the box. Friendly gentle and encouraging. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Sales Advisor

Best Buy
2022.12 - Current
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Demonstrated features, answered questions and offered solutions.
  • Highest sales figures and accessory attach on team

National Credit Associate

Sysco
2019.05 - 2021.11
  • Covered all corporate collections for Atlantic region with millions in receivables
  • Improved percentage of current accounts to pre-COVID-19 levels
  • Reduced amount of repeat late payments with data analysis.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Identified issues, analyzed information and provided solutions to problems.

Mortgage Discharge & Recovery Officer

New Haven Mortgage Corporation
2017.01 - 2019.05
  • Improved efficiency with discharge documents by incorporating advanced excel techniques
  • Lead to standardization of all letters issued
  • Key in combining efforts between departments leading to a more streamlined process from A to Z.
  • Carried out day-day-day duties accurately and efficiently.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Identified issues, analyzed information and provided solutions to problems.
  • Exceeded goals through effective task prioritization and great work ethic.

Junior Collector

Total Credit Recovery Ltd
2016.09 - 2017.01
  • Exceeded quotas
  • Very flexible in shifts
  • Performed stellar in the rapid pace changes and needs each day.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Used skip tracing and other techniques to locate debtors.
  • Entered client details and notes into system for interdepartmental access and review.
  • Worked with customer to create debt repayment plan based on current financial condition.

Cash Applications

Sysco | British Columbia
2014.05 - 2015.08
  • Maintained strict client confidentiality in personal, telephone and email interactions to comply with preset standards and regulations.
  • Extremely fast paced efficient entry beyond expectations
  • Stepped in to assist front desk receptionist with switchboard when department was short-staffed.
  • Prepared documentation for accounts payable specialists.

Computer Specialist

London Drugs
2014.02 - 2015.08
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Kept current on new models to better advise
  • Worked multiple departments to cover short staffing and breaks

Education

High School Diploma -

Vernon Secondary School, Vernon
2008

Skills

  • Credit Adjustments
  • Credit Applications
  • Credit Reports
  • Customer service
  • Computer literacy
  • Microsoft programs
  • English
  • Skip Tracing
  • Account Monitoring
  • Overdue Balance Detection
  • Performance Strategies
  • Problem Investigations

Timeline

Sales Advisor - Best Buy
2022.12 - Current
National Credit Associate - Sysco
2019.05 - 2021.11
Mortgage Discharge & Recovery Officer - New Haven Mortgage Corporation
2017.01 - 2019.05
Junior Collector - Total Credit Recovery Ltd
2016.09 - 2017.01
Cash Applications - Sysco | British Columbia
2014.05 - 2015.08
Computer Specialist - London Drugs
2014.02 - 2015.08
Vernon Secondary School - High School Diploma,
Jerry LaFramboise