JERRY KAMWA
Ajax,Canada
Summary
IT Analyst/System Administrator with a robust background in troubleshooting and support across diverse environments, including Windows and Linux. Demonstrates expertise in cloud technologies, virtualization, and advanced security solutions, ensuring seamless service delivery and operations. Committed to leveraging technical acumen and communication skills to drive innovative solutions and support organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SENIOR SUPPORT ENGINEER
OpenText
10.2024 - Current
- Enhanced web application security by configuring Micro Focus Fortify WebInspect.
- Resolved installation issues for Micro Focus Fortify security products, boosting customer satisfaction.
- Troubleshot Windows and Linux systems, improving overall operational efficiency.
- Installed and configured web servers, ensuring optimal performance for applications.
- Leveraged cloud technologies like AWS and Azure, enhancing service delivery efficiency.
- Documented technical solutions in Salesforce, improving knowledge management processes.
SENIOR SUPPORT ANALYST/NOC
eSentire Inc
01.2022 - 07.2024
- Ensured uninterrupted service availability by proactively monitoring critical systems and alerts.
- Resolved service stability issues through advanced troubleshooting and anomaly detection techniques.
- Collaborated with teams to efficiently address and resolve infrastructure-related problems.
- Performed routine maintenance and system upgrades for Linux and Windows environments.
- Managed support tickets, providing timely updates and resolving issues effectively.
- Authored documentation for security tools, enhancing team knowledge and operational efficiency.
TECHNOLOGY ANALYST II/LINUX SYSTEM ADMINISTRATOR
TELUS Health Solution
04.2020 - 12.2021
- Enhanced Linux infrastructure support in large enterprise environments.
- Administered CentOS and RHEL 6/7, ensuring timely installations and updates.
- Resolved issues on physical and virtual servers, optimizing file system management.
- Managed databases and EMR servers, improving application performance and accessibility.
- Created and decommissioned Linux servers efficiently, streamlining operations.
- Configured Apache on Linux servers, providing reliable technical support.
- Achieved 88% first-call resolution by assisting users with IT issues effectively.
- Implemented best-practice security solutions, enhancing network security posture.
- Conducted training sessions for new employees on systems and troubleshooting best practices.
- Documented resolutions, contributing to knowledge base for onboarding new technicians.
CLOUD SYSTEM ADMINISTRATOR/TECHNICAL SUPPORT SPECIALIST
TELUS International
03.2019 - 04.2020
- Resolved Google Cloud Platform issues, enhancing service reliability and customer satisfaction.
- Utilized troubleshooting tools to optimize Linux system performance metrics effectively.
- Managed incidents using ServiceNow and Salesforce, improving ticket resolution efficiency.
- Facilitated support via email and phone, ensuring effective team collaboration.
- Strengthened customer relationships, driving satisfaction and retention through targeted support.
- Administered user accounts and access controls, maintaining system security and integrity.
LINUX SYSTEM ADMINISTRATOR
Alert Driving
11.2017 - 12.2018
- Enhanced server stability by administering RHEL 6/7 installations and upgrades.
- Executed scheduled server upgrades with thorough post-upgrade validation checks.
- Resolved TCP/IP networking issues, ensuring consistent system connectivity and performance.
- Conducted user account administration and managed server password aging configurations.
- Implemented file system setups and strengthened host security measures effectively.
- Configured RAID 0/1/5 at hardware level to optimize data redundancy and performance.
LINUX SYSTEM ADMINISTRATOR
Trench Limited
01.2015 - 09.2017
- Enhanced system performance by managing Red Hat Enterprise Linux servers.
- Achieved efficient troubleshooting of Linux issues and file configurations.
- Implemented network security measures using iptables and firewalls effectively.
- Created and configured RHEL virtual machines using KVM and VMware.
- Streamlined system upgrades to ensure longevity and optimal performance.
- Coordinated with helpdesk teams to resolve user issues promptly.
Education
CERTIFICATE IN IT -
Netplus College
Scarborough08.2016
BACHELOR OF SCIENCE - Economics
University of Yaoundé Soa
Cameroon - Africa01.2009
Skills
- System administration expertise
- Customer support
- Security protocols
- Application support
- Virtualization technologies
- Configuration management
- Operating systems
- Incident resolution
- Infrastructure monitoring
- Advanced troubleshooting
- Troubleshooting skills
- Remote support
- Hardware troubleshooting
- Network troubleshooting
- Incident management
- User support
- Application installations
- System configuration
- Programming
- Technical analysis
- Ticketing systems
- Remote assistance
- Customer service
- Attention to detail
- Interpersonal skills
- System upgrades
- Collaborative team player
- Agile methodology
- Technical documentation
- Technical support
- ITIL framework
LANGUAGES
English
Native or Bilingual
French
Limited Working
Certification
- Red Hat Certified System Administrator (RHCSA)
- AWS Practitioner Certificate
- Google IT Support Professional Certificate
- Professional Scrum Master (PSM1)
- Certified Scrum Master (CSM)
- Microsoft Azure Cloud Platform
- CompTIA Network+ ongoing
Timeline
SENIOR SUPPORT ENGINEER
OpenText
10.2024 - Current
SENIOR SUPPORT ANALYST/NOC
eSentire Inc
01.2022 - 07.2024
TECHNOLOGY ANALYST II/LINUX SYSTEM ADMINISTRATOR
TELUS Health Solution
04.2020 - 12.2021
CLOUD SYSTEM ADMINISTRATOR/TECHNICAL SUPPORT SPECIALIST
TELUS International
03.2019 - 04.2020
LINUX SYSTEM ADMINISTRATOR
Alert Driving
11.2017 - 12.2018
LINUX SYSTEM ADMINISTRATOR
Trench Limited
01.2015 - 09.2017
CERTIFICATE IN IT -
Netplus College
BACHELOR OF SCIENCE - Economics
University of Yaoundé Soa