Jerry Johnson
Tsawwassen,BC
Summary
Nimble Technical Service Specialist adept at quickly and effectively rectifying technical problems and concerns. Provider of thoroughly researched technical advice easily understood by technicians, managers or service advisors of any vocational level. Skilled at effectively communicating complex ideas & solutions to diverse clientele via in-person, group, online and voice-based support interactions.
Overview
45
45
years of professional experience
Work History
Technical Services Specialist
The Wagonmaster Group
07.1988 - Current
- Training & supporting automotive technicians on benefits and performance of preventative maintenance services
- Ensuring proper service protocols, updating protocols as needed
- Maintaining, repairing, upgrading & testing of equipment as required
- Currently responsible for 47 New Vehicle Dealerships, over 450 technicians & 400 pieces of equipment over 4 sales territories
- Responsible for communication & coordination with the territorial Business Development Mgrs
- Maintained authoritative knowledge through continued education and ongoing training
- Recommended technology upgrades to improve client productivity
Apprentice /Journeyman Automotive Technician
Boundary Bay Chevron
03.1979 - 07.1988
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed safety and emissions inspections.
- Read and followed technical documentation to complete accurate repairs.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Education
Automotive Apprenticeship
Kwantlen Polytechnic University
Surrey, BC05.1984
High School Diploma -
South Delta Secondary School
Tsawwassen, BC06.1978
Skills
- Client Relationship Building
- Presentation Development
- Technical Guidance
- Quality Assurance Testing
Personal Skills
- Listening, assessing situations
- Dealing with high-stress issues calmly & efficiently
- Producing effective solutions to internal & external issues
- Calm, but extremely principled
- Excellent communicator
Languages
English
Full Professional
Timeline
Technical Services Specialist
The Wagonmaster Group
07.1988 - Current
Apprentice /Journeyman Automotive Technician
Boundary Bay Chevron
03.1979 - 07.1988
Automotive Apprenticeship
Kwantlen Polytechnic University
High School Diploma -
South Delta Secondary School
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