Jerry Jadon
OTTAWA,CANADA
Summary
To obtain a position as a "Area Representative"
Overview
30
30
years of professional experience
Work History
Entrepreneur
Self-employeed
03.2019 - 05.2024
- Determined business plan, mission statement, and vision.
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Developed strategic partnerships with key industry players to enhance brand visibility and credibility.
- Achieved sustainable business practices, sourcing eco-friendly materials and minimizing waste in production process.
- Fostered strong relationships with suppliers, negotiating favorable terms to reduce costs and improve product quality.
- Introduced customer loyalty program, rewarding repeat business and building dedicated customer base.
- Increased brand visibility with targeted social media campaigns, engaging with diverse customer base.
- Boosted customer satisfaction, refining customer service process to ensure quick and effective resolution of inquiries and complaints.
- Reduced operational expenses, reviewing and adjusting budgets to align with financial goals.
- Implemented employee training programs, improving team skills and fostering culture of continuous learning and development.
- Improved inventory management, utilizing advanced tracking systems to maintain optimal stock levels and reduce overstock issues.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
District Manager
MAC'S CONVENIENCE STORES INC.
01.2005 - 07.2009
- Report to the 'Director Of Operations'
- Work with independent store operators, corporate managers and staff to grow sales and profits in individual business units
- Oversee the effective execution of company directed programs, promotions and marketing initiatives
- Actively participate in recruitment of store operators and monitor training as required
- Monitor and confirm banking and other financial information at the store level
- Deliver and maintain high levels of customer service, and resolve escalated customer issues
- Minimize loss prevention in all stores on route through enforcement and training
- Store operations, housekeeping, stock levels and enforcement of corporate policies and directives
- Monitor sales, competitive pricing, and promotional programs
- Execution of all security, mystery shop, and health and safety programs
- Ensure company standards are maintained at each site and that government legislation such as Health and Safety and WSIB are followed
- Ensure all Independent Store Operators comply with all contractual obligations
- P&L, CTO responsibilities, top line sales achievement
- Remit accountability for corporate staff
- Communicate all required information and report to proper channels
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding the existing client base within the district.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Generated financial and operational reports to assist management with business strategy.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Inventory control, levels, turns and theft investigation
- Contact and control outside services
- Follow merchandising programs, store sets, and participate in store renovations
- Conduct area meetings, pass along directives, enhance training and share information among store operators
- Any special projects, as directed
- An advisor and consultant to Independent store operators and a supervisor for all Corporate Managers and staff.
Entrepreneur
Self-employeed
02.1999 - 01.2005
- Owned and operated three 24 hour retail food stores (Ottawa Region)
- Offered high quality day-to-day operation and customer service
- In-store bakery, deli, grocery, produce and prepared foods
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
- Generated additional revenue streams through constructive partner and client relationships.
- Maximized staff productivity through effective delegation of tasks, performance evaluation feedback loops, and professional development opportunities.
- Negotiated supplier contracts to secure competitive pricing for materials and services.
- Maintained strict regulatory compliance across all aspects of the business operations ensuring legal requirements were always met.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Hire, supervise, motivate and discipline staff as necessary
- Provide one-on-one personalized training for new staff members with a strong emphasis on customer service
- Performed all aspects of the stores operations, including: Sales, Accounting, Inventory control, Purchasing, Account Management and Merchandising
- Negotiated sponsorship of key floor areas as well as rebates to generate additional revenues.
- Launched new product lines successfully through comprehensive planning, strategy and research.
Area Manager
HASTY MAKET CORP.
01.1994 - 01.1997
- Reported directly to 'Head Office'
- Responsible for 9 locations in the Ottawa region and surrounding areas
- Inventory control
- Implemented Plano-grams
- Ensure company standards are maintained at each site and that government legislation such as Health and Safety and WSIB are followed
- Ensured that key floor accounts assumed their position(s)
- P&L, CTO responsibilities, top line sales achievement
- Responsible for pricing / marketing strategies
- Dealing with the franchisees with day-to-day operations
- Dealing with vendors on daily basis
- An advisor and consultant to Independent store operators and a supervisor for all Corporate Managers and staff
- Ensuring high quality customer service
- Achieve sales targets
- 9 locations generate approximately $25 million annual sales.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members, and adopting industry best practices.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote a positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Dedicated to expanding client bases by building lasting relationships,.
- Worked collaboratively with loss prevention to decrease shrinkage and boost loss awareness.
- Built relationships with customers and the community to establish long-term business growth.
- Supervised various locations, enforcing high-quality standards of operation.
Education
Business Administration
Ottawa University
Ottawa, OntarioBusiness Administration/ Marketing Programs/Accounting Programs -
Carleton University
Secondary School Graduate Diploma -
Huron Heights High School
01.1993
Skills
- MS Office
- Explorer
- Outlook
Tel
(613) 824-2070
Hobbies and Interests
Ice Hockey, Golf, Soccer, Music & My Family
Timeline
Entrepreneur
Self-employeed
03.2019 - 05.2024
District Manager
MAC'S CONVENIENCE STORES INC.
01.2005 - 07.2009
Entrepreneur
Self-employeed
02.1999 - 01.2005
Area Manager
HASTY MAKET CORP.
01.1994 - 01.1997
Business Administration
Ottawa University
Business Administration/ Marketing Programs/Accounting Programs -
Carleton University
Secondary School Graduate Diploma -
Huron Heights High School
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